Medical Office Director

3 weeks ago


Poughkeepsie, New York, United States Family Services Full time
Job Summary

We are seeking an experienced Medical Office Manager to oversee day-to-day operations at our Behavioral Health Network. The successful candidate will provide supervision to front desk operations and interact with clients, ensuring a smooth and efficient experience.

Key Responsibilities
  • Oversight of front office procedures and policies, including scheduling, cash collection, supply management, and customer service.
  • Facilitation of coordination between office staff and Billing team related to client insurance issues, copayments, and authorizations.
  • Responsible for ongoing Electronic Health Record (EHR) training and support of office staff.
  • Collaboration with other Office Managers on office procedures under guidance of Senior Office Manager.
  • Provides training and support in customer service skills.
  • Maintains a safe and secure working environment.
  • Handles customer inquiries and complaints.
  • Maintains office supply inventory.
  • Maintains folders and spreadsheets for adequate reporting to Senior Office Manager.
  • Oversees adherence to office policies and procedures.
  • Manages internal staff relations.
  • Addresses and resolves problem situations such as non-routine activities.
  • Addresses and resolves client complaints and issues.
  • Attends meetings and disseminates information to Office Specialists.
  • Facilitates staff development and assures that staff are appropriately trained to meet the organizational requirements and regulations.
  • Provides leadership to organization staff by example, by knowledge and practice of professional skills, relationship, and standards.
  • Assures appropriate staffing by recruiting, interviewing, and recommending candidates for positions in Behavioral Health Centers.
Requirements
  • Associate degree in human services or related field with experience in a medical office including supervision of staff.
  • OR 5 years of relevant medical office experience.
Competencies
  • Technology proficiency (Windows, Microsoft Office, Electronic Health Records).
  • Knowledge of Netsmart or other Electronic Health Record preferred.
  • Office of Mental Health (OMH) regulations preferred.
  • Well-versed in HIPAA Privacy and Security Rules.
  • Knowledge of Medicare, Medicaid, and other insurance regulations.
  • Communication proficiency.
  • Strong organization and multitasking abilities.
  • Time management.
  • Leadership development.
  • Procedure/policy development.
  • Collaborative relationship development.
  • Public speaking.
  • Business acumen.
Benefits
  • Medical, dental, and vision coverage.
  • 403(b) retirement plan with employer match up to 5%.
  • Generous paid vacation, holiday, sick and personal time package.
  • Access to Family Services' Compassionate Leave Program.
  • Group term life and long-term disability insurance.
  • Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
  • Supplemental insurance through Aflac.
  • Employee assistance program (EAP).
  • Pet insurance.
Our Mission

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley.

Our Values
  • Compassion - Extending empathy and understanding to others.
  • Integrity - Being honest and dependable.
  • Hope - Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.
  • Diversity - Promoting a vision of community comprised of wide-ranging assets.
  • Respect - Treating all individuals with dignity and without judgment.
  • Community - Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.
  • Justice - Promoting social and economic equity and fairness.
  • Quality - Aspiring for excellence in every aspect of our work.


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