Medical Office Director
3 weeks ago
We are seeking an experienced Medical Office Manager to oversee day-to-day operations at our Behavioral Health Network. The successful candidate will provide supervision to front desk operations and interact with clients, ensuring a smooth and efficient experience.
Key Responsibilities- Oversight of front office procedures and policies, including scheduling, cash collection, supply management, and customer service.
- Facilitation of coordination between office staff and Billing team related to client insurance issues, copayments, and authorizations.
- Responsible for ongoing Electronic Health Record (EHR) training and support of office staff.
- Collaboration with other Office Managers on office procedures under guidance of Senior Office Manager.
- Provides training and support in customer service skills.
- Maintains a safe and secure working environment.
- Handles customer inquiries and complaints.
- Maintains office supply inventory.
- Maintains folders and spreadsheets for adequate reporting to Senior Office Manager.
- Oversees adherence to office policies and procedures.
- Manages internal staff relations.
- Addresses and resolves problem situations such as non-routine activities.
- Addresses and resolves client complaints and issues.
- Attends meetings and disseminates information to Office Specialists.
- Facilitates staff development and assures that staff are appropriately trained to meet the organizational requirements and regulations.
- Provides leadership to organization staff by example, by knowledge and practice of professional skills, relationship, and standards.
- Assures appropriate staffing by recruiting, interviewing, and recommending candidates for positions in Behavioral Health Centers.
- Associate degree in human services or related field with experience in a medical office including supervision of staff.
- OR 5 years of relevant medical office experience.
- Technology proficiency (Windows, Microsoft Office, Electronic Health Records).
- Knowledge of Netsmart or other Electronic Health Record preferred.
- Office of Mental Health (OMH) regulations preferred.
- Well-versed in HIPAA Privacy and Security Rules.
- Knowledge of Medicare, Medicaid, and other insurance regulations.
- Communication proficiency.
- Strong organization and multitasking abilities.
- Time management.
- Leadership development.
- Procedure/policy development.
- Collaborative relationship development.
- Public speaking.
- Business acumen.
- Medical, dental, and vision coverage.
- 403(b) retirement plan with employer match up to 5%.
- Generous paid vacation, holiday, sick and personal time package.
- Access to Family Services' Compassionate Leave Program.
- Group term life and long-term disability insurance.
- Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
- Supplemental insurance through Aflac.
- Employee assistance program (EAP).
- Pet insurance.
Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley.
Our Values- Compassion - Extending empathy and understanding to others.
- Integrity - Being honest and dependable.
- Hope - Believing in the strength of the human spirit and heart, to emerge and thrive when faced with a challenge.
- Diversity - Promoting a vision of community comprised of wide-ranging assets.
- Respect - Treating all individuals with dignity and without judgment.
- Community - Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives.
- Justice - Promoting social and economic equity and fairness.
- Quality - Aspiring for excellence in every aspect of our work.
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