Technical Support Specialist

4 days ago

Houston, Texas, United States NOV, Inc. Full time

Job Description


M/D Totco is a trusted provider of data solutions, and we're seeking a highly skilled Technical Support Specialist to join our Digital Commercialization team.

This role involves working with internal and external customers across the globe to implement, configure, maintain, and troubleshoot complex systems, including hardware, networking, operating systems, technical applications, and integration with existing customer systems.

The M/D Totco product line is extensive, exposing the Technical Support Specialist to a wide variety of problems and opportunities, which will rapidly build expertise and value to the company.

This is a hybrid role with on-site and remote scheduling, requiring extensive interaction with personnel in all aspects of the business, from suppliers through customers.

Duties and Responsibilities

Work within multidisciplinary teams and with customers in the implementation, maintenance, and troubleshooting of NOV technologies, with a customer success approach.

Work on multiple projects simultaneously, correctly prioritizing tasks to align with the other team members and customer's priorities.

Document design, implementation, and troubleshooting procedures.

Perform technical troubleshooting to solve complex problems - document all solutions to assist in handling future similar problems in our company's Knowledge Base library.

Support, implement, test, document, and maintain enterprise-wide engineering application software using internally created and/or off-the-shelf products.

Collaborate with product management and engineering teams to provide feedback on product features and enhancements based on customer feedback.

Monitor and maintain the health and performance of the software applications.

Work independently as well as collaboratively with cross-functional teams.

Qualifications and Requirements

Bachelor's degree in Computer Science, Computer Engineering, or a similar field, or equivalent combination of education and experience.

3+ years of proven history supporting technical applications, RESTful APIs, microservices, and customer-oriented technology platforms.

3+ years of user-level database experience (MSSQL and/or NoSQL).

Support experience in a cloud or hybrid environment is a plus.

Superior troubleshooting and critical thinking skills; Ability to localize failures within large distributed systems.

Advanced Linux and Windows troubleshooting skills.

Strong scripting abilities in Python, Groovy, and Ruby.

Solid foundation of networking models, topology, OS level, and network device configurations.

Ability to quickly learn new technologies, scripting languages, tools, and frameworks.

Experience with observability tools, with focus in Grafana and Datadog.

Experience with help desk software JIRA, Zendesk, and similar tools.

Desired Experience

Containerization technologies: Docker, Kubernetes, ECS, ACS, GKE.

Monitor tools: Grafana, DataDog.

Scripting Languages: Python, JavaScript, PowerShell, Bash, Ruby.

Databases: OSI/Pi, SQL, MySQL, Postgres, MongoDB, Elastic Search.


NOV is an Equal Opportunity Employer and Prohibits Discrimination or Harassment of Any Kind


NOV is committed to the principle of equal employment opportunities for everyone and to providing employees with a work environment free of discrimination and harassment.

NOV values inclusion and diversity; we encourage all qualified candidates to apply.

  • Technical Support Specialist

    5 days ago

    Houston, Texas, United States Serigor Inc Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Serigor Inc. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:- Provide technical support and troubleshooting for...

  • Technical Support Specialist

    1 month ago

    Houston, Texas, United States Niche B2B Services Company..ion Resistant.. Brand Name Clients Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients and ensuring that their technology needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and...

  • Technical Support Specialist

    1 month ago

    Houston, Texas, United States AMSYS Innovative Solutions Full time

    AMSYS Innovative Solutions is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary duties will include: * Responding to customer inquiries via phone, email, or chat, and resolving technical...

  • Technical Support Specialist

    3 weeks ago

    Houston, Texas, United States Ampcus Full time

    Job Title: Technical Support SpecialistAmpcus Inc. is a leading provider of technology and business consulting services. We are seeking a highly motivated and skilled Technical Support Specialist to join our team.Job Summary:The Technical Support Specialist will be responsible for provisioning and maintaining end-user computing devices, including desktops,...

  • Technical Support Specialist

    2 weeks ago

    Houston, Texas, United States Orion Talent Full time

    Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers worldwide, installing, repairing, and maintaining company equipment at onshore and offshore locations. You will work closely with the customer service team to...

  • Technical Support Specialist

    1 month ago

    Houston, Texas, United States Angela's Race Car's and Techs Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Angela's Race Car's and Techs. As a Technical Support Specialist, you will be responsible for providing technical assistance to our office and factory staff.Key Responsibilities:Assist with technical issues related to computer software and machinery.Provide...

  • Technical Support Specialist

    1 week ago

    Houston, Texas, United States Sweve Tech Ltd Full time

    About the JobWe are seeking a skilled Technical Support Specialist to join our team at Sweve Tech Ltd. As a Technical Support Specialist, you will be responsible for delivering exceptional customer service while providing technical solutions to our clients.Key ResponsibilitiesRespond to customer inquiries and provide technical support via phone, email, and...

  • Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States Sunnova Energy International, Inc. Full time

    Job Title: Technical Support SpecialistAt Sunnova Energy International, Inc., we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our operations team, you will play a critical role in reducing our case load by remotely troubleshooting and resolving customer system complaints.Key Responsibilities:Accept and/or...

  • Technical Support Specialist

    4 weeks ago

    Houston, Texas, United States SP Data Digital Full time

    About SP Data DigitalWe are a dynamic company that provides premium sales and customer care support for companies who want to delight their customers at every step. Our team is passionate about delivering exceptional service and building strong relationships with our clients.Job SummaryWe are seeking a skilled Technical Support Specialist to join our team....

  • Technical Support Specialist

    2 weeks ago

    Houston, Texas, United States MCIT Business Solutions Full time

    Job OverviewMCIT Business Solutions is seeking a highly organized and detail-oriented Support Specialist to join our team. As a Support Specialist, you will be responsible for providing technical support and assistance to our clients.The ideal candidate will have a strong understanding of Microsoft and Mac environments, as well as experience with RMM and PSA...

  • Technical Support Specialist

    5 days ago

    Houston, Texas, United States Tata Consultancy Services Full time

    Job TitleTechnical Support SpecialistKey ResponsibilitiesProvide high-quality technical support to clients and internal stakeholdersTechnical RequirementsKnowledge of computer hardware and softwareExperience with SCCM/Intune and PC imagingDesirable SkillsAbility to troubleshoot hardware and software issuesExcellent communication and problem-solving...

  • Technical Support Specialist

    1 week ago

    Houston, Texas, United States United Software Group Full time

    Technical Expertise:As a Technical Support Specialist at United Software Group, you will be responsible for providing expert technical assistance to customers. Your deep understanding of data virtualization technologies, including Dremio, Presto, and Trino, will enable you to quickly engage with customers and provide solutions to their complex technical...

  • Technical Support Specialist

    5 days ago

    Houston, Texas, United States Angela's Race Car's and Techs Full time

    Job OverviewAngela's Race Car's and Techs is seeking a skilled Technical Support Specialist to assist with technical issues in our office and factory settings.The ideal candidate will have experience with computer software and machinery, and be able to provide effective support to our team.Key Responsibilities:Assist with technical issues in office and...

  • Technical Support Specialist

    3 weeks ago

    Houston, Texas, United States LENSEC Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to provide exceptional customer service and technical assistance to our clients. As a key member of our team, you will be responsible for resolving technical issues, providing product information, and ensuring a positive customer experience.Key ResponsibilitiesRespond to customer inquiries and...

  • Technical Support Specialist

    2 weeks ago

    Houston, Texas, United States Career Servant Full time

    Job Title: Technical SupportAs a Technical Support Specialist at Career Servant, you will be responsible for providing top-notch technical assistance to our business clients. Your role involves troubleshooting technical issues, gathering end-user information, and creating detailed tickets to ensure efficient problem resolution.Company Culture and...

  • Technical Support Specialist

    5 days ago

    Houston, Texas, United States United Software Group Full time

    Job Role:As a Technical Support Specialist at United Software Group, you will be responsible for delivering exceptional customer experiences by providing expert help in addressing highly technical problems.You will engage with customers, drawing on your deep technical expertise and exceptional communication skills, to quickly resolve their reported...

  • Technical Support Specialist

    3 weeks ago

    Houston, Texas, United States Sunnova Energy International, Inc. Full time

    About Sunnova Energy International, Inc.Sunnova Energy International, Inc. is an industry-leading adaptive energy services company focused on making clean energy more accessible, reliable, and affordable for homeowners and businesses.Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a...

  • Technical Support Specialist

    1 week ago

    Houston, Texas, United States Insight Global Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Insight Global. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.Your primary focus will be on resolving complex technical issues related to workstation hardware and software products. You will work...

  • Healthcare Technical Support Specialist

    3 weeks ago

    Houston, Texas, United States Superior Health Consulting Full time

    Job Title: Healthcare Technical Support SpecialistWe are seeking a skilled and caring employee to provide technical support to clinical staff at Superior Health Consulting. As a Healthcare Technical Support Specialist, you will identify problems, troubleshoot, and provide advice to product users, as well as coordinate with other departments to solve...

  • Technical Support Specialist

    2 weeks ago

    Houston, Texas, United States AMSYS Innovative Solutions Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Technical Support Specialist to join our team at AMSYS Innovative Solutions.The successful candidate will be responsible for providing exceptional support to our customers via phone, email, or chat, troubleshooting technical issues related to hardware, software, and networks, and escalating...