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Customer Technical Support Specialist

4 weeks ago


Houston, Texas, United States Siemens Energy Full time
About the Role

We are seeking a highly skilled Customer Technical Support Engineer to join our team at Siemens Energy. As a key member of our technical support team, you will be responsible for providing expert technical support and leadership to our customers and internal stakeholders.

Key Responsibilities
  • Provide technical support and leadership for root cause investigations
  • Support the creation of inspection plans, review findings, and develop repair plans for steam turbine technical services
  • Update fleet records to reflect steam turbine and valve configurations
  • Support the technical services case queues by reviewing fleet data and answering questions from internal and external customers
  • Provide technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations
  • Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets
Requirements
  • Bachelor of Science in Engineering required, with a mechanical field preferred
  • 3 years of relevant experience required, with at least 1 year of technical engineering experience with rotating equipment
  • Fundamental understanding of mechanical engineering principles required
  • Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions
  • Rotating equipment product knowledge and familiarity with the product design
  • Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions
About Siemens Energy

Siemens Energy is a global leader in the energy technology sector, with a commitment to making sustainable, reliable, and affordable energy a reality. We are a diverse and inclusive organization, with a global team of over 94,000 employees from 130 nationalities.

We are committed to diversity and inclusion, and we celebrate character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

What We Offer
  • Career growth and development opportunities
  • Supportive work culture
  • Company-paid health and wellness benefits
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave