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Client Engagement Manager
2 months ago
As a vital member of our team, you will embody and promote the core values of Banfield Pet Hospital. Your primary responsibility will be to foster strong relationships with our clients while ensuring a seamless experience for both pets and their owners.
Key Responsibilities- Client Acquisition: Proactively attract new clients by effectively communicating the range of services offered by our hospital.
- Client Care Management: Streamline the flow of clients and their pets to guarantee outstanding care and enhance the productivity of our veterinary team.
- Wellness Plan Support: Optimize the number of pets seen by our team through efficient hospital operations, catering specifically to the needs of our wellness plan clients.
- Exceptional Service: Deliver professional and exceptional service consistently, ensuring that all clients and pets feel welcomed and comfortable during their visits.
- Client Education: Inform clients about our Optimum Wellness Plans, preventative care, and the various health needs of their pets.
- Documentation Assistance: Aid incoming clients by completing necessary paperwork and entering pet information accurately into our system.
- Checkout Support: Assist outgoing clients by providing clear instructions, necessary information, and invoices, while also managing prescription items and scheduling future appointments.
- Financial Management: Maintain accurate financial records by following proper opening and closing procedures.
In this role, you will play a crucial part in enhancing the overall client experience, ensuring that every visit is informative and enjoyable.
