Service Delivery Coordinator

7 days ago


Raleigh, North Carolina, United States Logically Inc. Full time

Job Summary

We are seeking a highly organized and detail-oriented Service Delivery Coordinator to join our team at Logically Inc. The successful candidate will be responsible for ensuring the delivery of high-quality IT services to our customers, while maintaining a strong focus on customer satisfaction and compliance with service level agreements.

Key Responsibilities

  • Customer Service:
    • Provide exceptional customer service by responding to customer inquiries, resolving issues, and escalating complex problems to senior team members.
    • Utilize technical knowledge to troubleshoot and resolve customer issues in a timely and efficient manner.
  • Reporting and Reviews:
    • Monitor and report on service delivery metrics to identify areas for improvement and drive business growth.
    • Assist in the development of documentation for client processes and repetitive tasks.
  • Service Level Agreements:
    • Study service agreements to ensure compliance and identify opportunities for improvement.
    • Track agreement profit and e-rate metrics to determine client profitability.
  • Administrative:
    • Manage customer issue boards to track and resolve outstanding service delivery requests.
    • Participate in daily meetings and scrums to ensure seamless communication and collaboration.

Requirements

  • Organizational Skills: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to translate technical terms to business language.
  • Technical Skills: Proficiency in technical tools and software, with a willingness to learn and adapt to new technologies.
  • Business Acumen: Understanding of business operations and processes, with the ability to apply critical thinking and problem-solving skills.

What We Offer

Logically Inc. is an equal opportunity employer that offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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