Front Desk Operations Manager
2 days ago
Planet Fitness is a leading franchisor and operator of fitness centers in the United States, with over 2,000 locations across the country. We are committed to creating a Judgement Free Zone where everyone feels welcome and motivated to reach their fitness goals.
About the JobWe are seeking a Member Experience Representative to join our team at Planet Fitness. This role is responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members and guests.
Key Responsibilities- Provides exceptional customer service to members, prospective members and guests.
- Handles all front desk related activities including answering phones in a friendly manner, assisting callers with various questions, checking members into the system, new member sign-up, taking prospective members on tours and facilitating needed updates to member's accounts.
- Responds to member questions and concerns in a timely and professional manner, elevating to Assistant Manager or Manager as needed.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
The estimated annual salary for this role is $38,240 based on an hourly wage of $18.30. Benefits include 401(k), dental insurance, employee discounts, free uniforms, health insurance, opportunity for advancement, training & development, vision insurance, and wellness resources.
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