Event Concierge

1 week ago

Vail, Colorado, United States Hyatt Full time

About the Role:

The Event Concierge is a key member of the Grand Hyatt Vail team, responsible for supporting events operations and direct sales efforts. This role requires a proactive, empowered problem solver who provides seamless, on-site support to meeting & event planners.

Key Responsibilities:

  • Maintain high level of knowledge of the offerings for both resorts, accommodations and departments.
  • Support EPM /EMS with on the floor engagement with MP.
  • Answer phone professionally, details information accurately, and communicates all inbound calls with Sales & Events team.
  • Perform property site tours.
  • Submit purchase orders, amenities, supply order, World of Hyatt Points, and inbound leads into Hyatt software systems.
  • Helps with group VIP's and alerts sent out to the hotel.
  • Offers warm and sincere welcome/farewell for all guests of Resort including use of guest to customer service and guest satisfaction.
  • Coordinating communication between the Events Office, Front Desk, Engineering, Culinary, and Food and Beverage Departments for Definite Groups and Social Events.
  • Resolves guest issues promptly and with great care and effectiveness.
  • Maintains constant awareness of safety issues, (i.e., broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
  • Attend Daily Stand-up Meeting, Weekly Resume Meeting, and other departmental meetings as assigned.
  • Project a professional company image through in-person, email and phone interactions.
  • Perform general clerical duties including information flow in support of events team.
  • Manage confidential information with discretion and respect of privacy to high profile guests.
  • Other tasks as assigned by the Associate Director of Events and Task Force Director of Events and Director of Sales, Events and Marketing.

Why Work at Hyatt?

  • Enjoy free meals in our colleague cafeteria for every shift worked
  • Free parking on-site
  • 1 hour of sick pay earned for every 30 hours worked, up to 48 hours/year
  • Discounted & Complimentary hotel room nights
  • Medical, Dental, Vision Insurance – (Full-Time colleagues)
  • Flexible Spending Account (Full-Time colleagues)
  • Retirement Savings Plan
  • Basic Life Insurance
  • PTO earned based on hours worked, up to 17 days in your first year (Full-Time & Part-Time)
  • Opportunities to work around the world with Hyatt Hotels and Resorts
  • Annual End of Season Ski Pass Bonus

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity

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