Spa Concierge

1 week ago

Vail, Colorado, United States Vail Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Spa Concierge to join our team at Vail Resorts. As a Spa Concierge, you will be responsible for ensuring complete client and member satisfaction by providing full guidance and consultation in scheduling, confirmation, and check-out procedures. You will coordinate all aspects of the overall guest experience, acting as the communicating link between the guests and the staff as well as the other departments of the facility.

Key Responsibilities
  • Have complete knowledge of all Spa Services, Packages, Promotions, and retail products presently offered by the spa.
  • Maintain professional relationships with spa clientele.
  • Schedule all spa and fitness services.
  • Conduct closing shift reports and reconcile all cash, credit card, and room charges, account for any discrepancies.
  • Greet guests, answer incoming telephone calls, and book appointments.
  • Keep work areas clean and organized according to standards.
  • Promote all spa programs/activities by discussing other department areas that may assist guests with a total resort experience. Must keep current with spa calendar – programs, events, and activities.
  • Walk through spa facility ensure proper supplies and amenities in locker rooms and relaxation lounge.
  • Understand and use universal precautions and sanitary procedures.
  • Maintain storage areas to ensure cleanliness, freshness, and organization.
  • Frequent checks of equipment and facility to ensure safety and prevent loss of equipment and/or injury to users.
Requirements
  • College Degree in hospitality or business related field. -preferred
  • Experience with Microsoft Word, Excel, Outlook. -preferred
  • CPR certification. -preferred
  • Two years experience in Spa Concierge role at a RockResort Spa. -required
  • High School diploma or the equivalent. -required
  • Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization. -required
  • Bilingual in Spanish. -preferred

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