Case Management Analyst-Journeyman

1 week ago

Arlington, Virginia, United States Cayuse Holdings Full time
About the Company

Cayuse Technologies is a US-based alternative to offshore technology delivery centers, providing information technology solutions and subject matter expertise to our clientele.

We focus on federal markets and missions and are an SBA tribal 8(a) certified company. Our 41,000 sq. ft. technology delivery center is fully redundant and prepared to meet the needs of government.

Our clients include DHS, DHA, DoS, USMC, US Army, HHS/Indian Health Service, Department of Interior, Bureau of Indian Affairs, Bureau of Indian Education, among many more.

Job Summary

The Case Management Analyst-Journeyman will provide support to the CISA Case Management Branch in the following areas:

Overall
  • Develop the overarching process of receiving, triaging, assigning, tracking, closing, and finalizing the record of reported incidents, per legislative requirements.
  • Draft organizational documentation such as Concept of Operations, Standard Operating Procedures, Work Instructions, for the Case Management Branch to process increased reporting to CISA.
  • Ensure implementation of the incident reporting processes, staffing, and technologies.
Quality Assurance/Quality Control
  • Tracking cases, incidents, and requests to ensure resolution in accordance with established timelines.
  • Auditing cases to ensure SOP and work instruction compliance.
  • Performing Unified Ticketing System (UTS) administrative functions.
Reports and Analysis
  • Reviewing incident information and conducting analysis to enrich CISA Central Awareness Messages, Situation Reports, and Senior Leadership Notes.
  • Updating case information in UTS.
  • Conducting analysis of incidents/cases to identify correlation between cyber, physical, and/or communications incidents.
Cyber Incident Report Monitoring
  • Developing, maintaining, and updating the CISA processes and procedures for identifying, and responding to unreported, or incorrectly reported, CIRCIA covered incidents and ransom payments.
  • Educating CISA components on agency processes and procedures used to address unreported, or incorrectly reported, CIRCIA covered incidents.

The selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment.

Active TOP SECRET/SCI Clearance and DHS Fitness are required.

U.S. Citizenship is required.

Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

Requirements

Bachelor's Degree in a related discipline such as Homeland Security or Business.

Additional two (2) years of experience with an Associate's Degree.

Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma.

Security+ certification.

High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, Publisher, and other general software applications.

Strong interpersonal skills with the ability to communicate at all levels within an organization and externally in a professional, articulate manner.

Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.

Proven ability to multitask and prioritize in a fast-paced environment with changing priorities; adaptable to change and a quick learner.

Ability to handle sensitive and confidential information appropriately.

Working Conditions

Professional office environment.

Must be physically and mentally able to perform duties for extended periods of time.

Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.

Must be able to establish a productive and professional workspace.

Must be able to work varying work schedules and/or extended hours to meet business needs and project deadlines.

Provide on-call support outside normal operating hours.

May be asked to travel for business or professional development purposes.

Must be able to attend and conduct in person and virtual meetings as needed.

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