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Head of Service Excellence

2 months ago

Chicago, Illinois, United States myworkdayjobs - ATS Full time
Job Summary

We are seeking a highly skilled and experienced Strategic Leader to join our team as the Head of Service Operations. This is a key role that will be responsible for leading the development and implementation of our service delivery strategy, ensuring that our customers and partners receive exceptional service.

Key Responsibilities
  • Service Delivery Strategy: Develop and implement a strategic vision for service excellence that differentiates our service from competitors.
  • Operational Support: Oversee teams and processes that support the ongoing operation of our business, ensuring that they are efficient and effective.
  • Operational Efficiency: Identify opportunities to improve operational efficiency and implement changes that drive out cost and friction.
  • Service Enablement: Establish and maintain tools and governance needed to support the service delivery lifecycle.
  • Vendor Management: Oversee vendor performance and drive accountability for contractually agreed-upon business outcomes.
  • Risk Management: Identify potential risks related to service operations and develop mitigation strategies.
  • Financial Management: Manage a budget for service delivery and operations, ensuring that we are operating within our means.
  • Team Development: Build, develop and engage a high-performing team of service delivery and operations professionals.
Requirements
  • Experience: 10+ years of experience in service delivery or operations management, with at least 5 years in a leadership position.
  • Skills: Strong leadership and communication skills, with the ability to manage complex projects and drive change in a dynamic environment.
  • Education: Bachelor's degree.
What We Offer
  • Competitive Salary: $220k - $300k per year.
  • Benefits: Comprehensive health insurance, vision, dental and FSA plans, 401(k) with competitive company matching, and more.