Global Head of Support Excellence

5 days ago

Chicago, Illinois, United States Adyen Full time
Job Title: Global Head of Support Excellence

Adyen is seeking an experienced Global Head of Support Excellence to lead our global Support Excellence team across NA, EMEA, and APAC. The successful candidate will be responsible for driving continuous improvement initiatives to enhance Support capabilities, efficiency, and customer satisfaction.

Key Responsibilities:
  • Provide leadership to the Support Excellence team, setting clear objectives and direction.
  • Collaborate closely with the rest of the Support leadership to define strategy and drive critical initiatives for Support.
  • Develop and execute the Support Excellence strategy aligned with the goals of the Support team.
Requirements:
  • Proven experience in a leadership role within a global operational organization with a strong track record of driving customer-centric initiatives and improving underlying processes.
  • Demonstrated ability to lead, motivate, mentor, and develop distributed teams across diverse cultures, regions, and locations.
  • Exceptional communication and interpersonal skills to collaborate with peers, internal teams, and customers.
  • In-depth knowledge of Support best practices, tools, and technologies, with a strategic mindset and the ability to align Support teams with overall business objectives.
What We Offer:

At Adyen, we value diversity, equity, and inclusion. We believe that our unique approach is a product of our diverse perspectives, and we welcome candidates from all backgrounds to join our team. We are committed to creating an environment where everyone can thrive and succeed.

We are an equal opportunity employer and do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

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