Home Loan Processor
4 weeks ago
About this role:
Wells Fargo is seeking a highly skilled professional to support complex administrative, customer support, and operational processes on home loan applications. The ideal candidate will have excellent communication skills, be able to navigate multiple computer screens, and have a strong attention to detail.
Key Responsibilities:
- Support complex administrative, customer support, and operational processes on home loan applications.
- Communicate with external customers, agents, brokers, and counter-parties to obtain missing information and documentation.
- Identify ways to improve customer service experience.
- Perform file review of complex home loan applications, communicate with customers in a timely manner, review documentation, and obtain missing information.
- Prioritize and manage assigned pipeline to meet deadlines and performance metrics.
- Provide guidance and training to less experienced Loan Processors.
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
Requirements:
- 2+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience.
- Ability to gather, organize, and interpret data.
- Ability to navigate multiple computer screens while working on the phone.
- Demonstrated comfort and success in voice-to-voice customer service.
- Strong attention to detail and accuracy skills.
- Good verbal, written, and interpersonal communication skills.
- Experience with proactive problem-solving and resolving customer complaints.
- Experience independently driving workload and meeting set expectations.
What We Offer:
- A hybrid work schedule.
- The opportunity to work with a leading financial institution.
- A competitive salary and benefits package.
How to Apply:
Apply now to join our team of dedicated professionals and take the first step towards a rewarding career in mortgage lending.
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