Mortgage Loan Officer
3 weeks ago
At Mr. Cooper Group, our purpose is to keep the dream of homeownership alive. As a Mortgage Loan Officer, you play a vital role in making that dream possible. Our team works together to provide exceptional customer service, volunteer to make a difference, and challenge the status quo when needed. We prioritize the care and service of our teammates and customers in everything we do.
Key Responsibilities:
- Purchase Mortgage Professionals assist our existing portfolio clients with their home buying and selling needs.
- Field calls from various lead sources with a working knowledge of the various campaigns to drive a tailored customer experience.
- Able to understand, communicate, and consult on various Mortgage Loan Program guidelines to customers and Real Estate Agents.
- Able to understand, communicate, and consult on the entire loan origination process, through loan funding.
- Able to consult customers on various loan options based on loan product guidelines and customers' wants, needs, and benefits.
- Able to effectively communicate Mr. Cooper Value Propositions to customers and Real Estate Agents.
- Perform outbound calls to Prequalified and Pre-approved customers with a working knowledge of the various campaigns to drive a tailored customer experience.
- Willingness to take ownership of any customer escalation as the situation dictates, ensuring a positive customer experience.
- Participating in staff and team meetings, along with taking part in mortgage training provided by management.
- Establish and maintain working relationships with Real Estate Agents.
- Excellent interpersonal, written, and verbal communication skills.
Requirements:
- High school diploma or equivalent
- 1-2+ Years' Experience as a licensed Purchase Loan Officer
- Desire to work in and expand knowledge of the Mortgage Industry
- Desire to expand Customer Service, Sales, and Consultation skillsets
- Desire for a Career Path within the Mortgage Industry
- Ability to learn and work within technical systems, including Lead Management and Loan Origination Systems, and Microsoft Office products
- Driven to work in a fast-paced, high-energy environment
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