Mortgage Loan Officer

3 weeks ago


Chandler, Arizona, United States Nationstar Mortgage LLC dba Mr. Cooper. Full time
Unlock the Dream of Homeownership

At Mr. Cooper Group, our purpose is to keep the dream of homeownership alive. As a Mortgage Loan Officer, you play a vital role in making that dream possible. Our team works together to provide exceptional customer service, volunteer to make a difference, and challenge the status quo when needed. We prioritize the care and service of our teammates and customers in everything we do.

Key Responsibilities:
  • Purchase Mortgage Professionals assist our existing portfolio clients with their home buying and selling needs.
  • Field calls from various lead sources with a working knowledge of the various campaigns to drive a tailored customer experience.
  • Able to understand, communicate, and consult on various Mortgage Loan Program guidelines to customers and Real Estate Agents.
  • Able to understand, communicate, and consult on the entire loan origination process, through loan funding.
  • Able to consult customers on various loan options based on loan product guidelines and customers' wants, needs, and benefits.
  • Able to effectively communicate Mr. Cooper Value Propositions to customers and Real Estate Agents.
  • Perform outbound calls to Prequalified and Pre-approved customers with a working knowledge of the various campaigns to drive a tailored customer experience.
  • Willingness to take ownership of any customer escalation as the situation dictates, ensuring a positive customer experience.
  • Participating in staff and team meetings, along with taking part in mortgage training provided by management.
  • Establish and maintain working relationships with Real Estate Agents.
  • Excellent interpersonal, written, and verbal communication skills.

Requirements:
  • High school diploma or equivalent
  • 1-2+ Years' Experience as a licensed Purchase Loan Officer
  • Desire to work in and expand knowledge of the Mortgage Industry
  • Desire to expand Customer Service, Sales, and Consultation skillsets
  • Desire for a Career Path within the Mortgage Industry
  • Ability to learn and work within technical systems, including Lead Management and Loan Origination Systems, and Microsoft Office products
  • Driven to work in a fast-paced, high-energy environment

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