Mortgage Loan Processor
5 hours ago
The Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within SLA’s, and resolving all customer concerns regarding their mortgage application through funding of the customer’s new loan.
Responsibilities:
- Act as a customer advocate and single point of contact for assigned customers to generate the highest level of customer satisfaction through differentiated world class service.
- Complete all work within established workflow processes and policies / procedures.
- Properly document BOSS – Director and our Loan Origination System (Encompass) with notes resulting from communication with customers.
- Be well versed and knowledgeable of all workflow process and policies and procedures
- Complete all required outbound calls for loans in your workflow including: Welcome Calls, Status Calls, CD Calls, Closing Coordination, etc.
- Meet / exceed Performance Goals / Objectives / Key Metrics per scorecard.
- Promptly respond to customer emails / inbound calls within established SLAs.
- Takes full ownership of assigned pipeline and manage proactively to resolve any customer escalations. Follow through and resolve all identified issues within specified SLA’s.
- Complete weekly pipeline reviews to ensure all assigned loans are progressing per schedule and to identify any issues / problems that need to be escalated for timely resolution. provide status updates, address concerns/ questions / issues and determine specific actions needed to improve overall cycle times & customer satisfaction.
- Provide loan status updates to organization’s sales force & management as needed and engage on complex or unique issues to effectively resolve as required.
- Provide feedback to management on how to improve workflows & processes to deliver improved service to our customers.
- Constantly learn and improve from established feedback loop routines to complete tasks correctly and in a timely manner.
- All other responsibilities as assigned.
Experience & Qualifications
- High school, GED or Equivalent Experience
- Minimum of 1+ years loan processing experience preferred.
- Must have excellent written and verbal communication skills.
- Familiarity and knowledge of government and/or agency loan programs and guidelines a plus.
- Excellent computer skills required including proficiency with originations systems and Microsoft Office products. Encompass Loan Origination System experience is a plus.
- Applicants must be willing to work a flexible schedule with the possibility of overtime and weekend rotations.
-
Mortgage Loan Processor
2 weeks ago
Chandler, Arizona, United States Mr. Cooper Full timeMortgage Loan Processor Job DescriptionThe Mortgage Loan Processor is a critical role within Mr. Cooper, serving as the primary point of contact for customers throughout the mortgage fulfillment process. This position requires exceptional customer service skills, attention to detail, and the ability to manage multiple tasks simultaneously.Key...
-
Mortgage Loan Processor
7 days ago
Chandler, Arizona, United States Nationstar Mortgage LLC dba Mr. Cooper. Full timeJob Summary:As a Mortgage Loan Processor at Mr. Cooper Group, you will play a vital role in making the dream of homeownership possible for our customers. We are seeking a highly skilled and detail-oriented individual to join our team as a Loan Processor.Key Responsibilities:• Act as a customer advocate and single point of contact for assigned customers to...
-
Mortgage Loan Processor
4 weeks ago
Chandler, United States F1 Technical Solutions Full timeAs a Loan Processor, you will serve as the primary liaison for our customers throughout the mortgage fulfillment journey, ensuring exceptional customer service for every client. Your role is vital in maintaining high levels of customer satisfaction by effectively managing communications, se...
-
Mortgage Loan Processor
3 weeks ago
Chandler, United States Mr. Cooper Full timeThe Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within...
-
Mortgage Loan Processor
2 weeks ago
chandler, United States Mr. Cooper Full timeThe Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within...
-
Mortgage Loan Processor
3 weeks ago
Chandler, United States Mr. Cooper Full timeThe Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within...
-
Mortgage Loan Processor
2 weeks ago
chandler, United States Mr. Cooper Full timeThe Loan Processor is the primary contact for our customer during the mortgage fulfillment process and is responsible for delivering the highest level of customer care for every Cooper Customer! The Loan Processor ensures a high level of customer satisfaction by setting proper expectations, managing inbound and outbound customer communications within...
-
Mortgage Loan Specialist
2 weeks ago
Chandler, Arizona, United States F1 Technical Solutions Full timeMortgage Loan Processor Role at F1 Technical SolutionsAs a key member of our team, you will play a vital role in ensuring exceptional customer service throughout the mortgage fulfillment journey. Your primary responsibility will be to serve as the primary liaison for our customers, effectively managing communications and ensuring seamless interactions.Key...
-
Mortgage Loan Specialist
2 weeks ago
Chandler, Arizona, United States Mr. Cooper Full timeMortgage Loan Processor Job DescriptionThe Mortgage Loan Processor is a critical role within our organization, serving as the primary point of contact for customers throughout the mortgage fulfillment process. This position requires exceptional customer service skills, attention to detail, and the ability to manage multiple tasks and deadlines.Key...
-
Mortgage Loan Officer
4 weeks ago
Chandler, Arizona, United States Carrington Mortgage Services Full timeJob OverviewCarrington Mortgage Services is seeking a skilled Mortgage Loan Officer to join our team. As a Mortgage Loan Officer, you will be responsible for advising customers on their mortgage options and guiding them through the loan process.Key Responsibilities:Prospect for new business opportunities and maintain a strong pipeline of leads.Develop and...
-
Mortgage Loan Officer
1 month ago
Chandler, United States Carrington Mortgage Services Full timeJob DescriptionJob DescriptionCome join our amazing team and work in Chandler, AZ!Our Mortage Loan Officer is responsible for advising customers regarding their options for obtaining a new mortgage or refinancing an existing mortgage. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations,...
-
Mortgage Loan Officer
6 days ago
Chandler, Arizona, United States Nationstar Mortgage LLC dba Mr. Cooper. Full timeUnlock the Dream of HomeownershipAt Mr. Cooper Group, our purpose is to keep the dream of homeownership alive. As a Mortgage Loan Officer, you play a vital role in making that dream possible. Our team works together to provide exceptional customer service, volunteer to make a difference, and challenge the status quo when needed. We prioritize the care and...
-
Home Loan Processor
6 days ago
Chandler, Arizona, United States Wells Fargo Full timeAbout this role:Wells Fargo is seeking a highly skilled professional to support complex administrative, customer support, and operational processes on home loan applications. The ideal candidate will have excellent communication skills, be able to navigate multiple computer screens, and have a strong attention to detail.Key Responsibilities:Support complex...
-
Mortgage Loan Originator
7 days ago
Chandler, Arizona, United States Oaktree Funding Corp Full timeAbout Oaktree Funding Corp: We are a leading provider of second lien mortgages and HELOCs, offering a comprehensive range of mortgage products to meet diverse client needs. Our team is dedicated to providing excellent customer service and support, with a focus on flexibility and out-of-the-box solutions. As a Mortgage Loan Officer, you will have the...
-
Mortgage Loan Officer
4 weeks ago
Chandler, United States F1 Technical Solutions Full timeF1 Technical Solutions is partnering with a Mortgage Servicer to help grow their Loan Officer team. This role is hybrid with 2 days onsite and 3 days remote and includes a base compensation as well as competitive benefits and incentives. Position Summary:Your key responsibilities will include:Guiding customers through the complete loan origination process,...
-
Mortgage Loan Officer
2 weeks ago
Chandler, Arizona, United States F1 Technical Solutions Full timeMortgage Loan Officer Job DescriptionF1 Technical Solutions is partnering with a Mortgage Servicer to help grow their Loan Officer team. This role is a hybrid position with 2 days onsite and 3 days remote, offering a base compensation, competitive benefits, and incentives.Key Responsibilities:Guide customers through the entire loan origination process, from...
-
Mortgage Loan Originator
4 weeks ago
Chandler, Arizona, United States Pinnacle Lending Group Inc Full timeJob OpportunityWe are seeking a skilled Mortgage Loan Originator to join our team at Pinnacle Lending Group Inc. As a Mortgage Loan Originator, you will be responsible for originating mortgages and counseling customers on a robust portfolio of solutions to meet their lending needs.Key Responsibilities:Participate in business development activities to solicit...
-
Mortgage Loan Specialist
2 weeks ago
Chandler, Arizona, United States Cascade Financial Services Full timeAbout the RoleCascade Financial Services is seeking a skilled Loan Counselor to join our team. As a Loan Counselor, you will play a critical role in helping borrowers achieve their dream of home ownership by providing exceptional customer service and ensuring timely payments.Key ResponsibilitiesEvaluate borrower information and loan files to determine...
-
Mortgage Loan Originator
2 weeks ago
Chandler, AZ, United States Hilltop Holdings Full timeJob SummaryPrimeLending, a PlainsCapital Company, is seeking a skilled Mortgage Loan Originator to join our team. As a Mortgage Loan Originator, you will be responsible for originating and processing mortgage loans, working closely with customers to understand their financial needs and goals. You will also be responsible for maintaining relationships with...
-
Mortgage Loan Specialist
2 weeks ago
Chandler, Arizona, United States F1 Technical Solutions Full timeGrow Your Career with F1 Technical SolutionsF1 Technical Solutions is partnering with a leading Mortgage Servicer to expand their Loan Officer team. This exciting opportunity combines the benefits of a hybrid work environment with a competitive compensation package and comprehensive benefits.Key Responsibilities:Contribute to the growth and success of the...