Customer Service Rep. Rock Stars

3 weeks ago

Chandler, United States First Credit Union Full time
Job Details

Job Location
Gila Springs Branch - Chandler, AZ

Description

AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2024

Do you have a passion for helping others? Do you enjoy making a difference? Do you want to work with awesome co-workers? If you answered yes - we might be a good fit for you

We are proud of our history Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success. We've been committed to helping people do cool things like establish credit, finance their first car and even learn how to balance a checkbook for a really long time - well, since 1929 anyway. How cool is that? We're proud that we are Arizona's FIRST credit union and we're still as dedicated to delivering quality products and services to our members now as we were back then. Our commitment to creating a "People Helping People" culture is as strong as ever.

We are looking for people who enjoy helping others, building relationships, crave a culture of mutual support and want to strengthen our team with their unique qualities. Become part of the First Credit Union team by applying for our Call Center/Member Service Representative opportunity in Chandler.

Summary/Objective
Perform a wide range of transactional duties to serve members (in person, online, by phone). Build new and maintain existing member relationships that result in optimal member experience. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking and credit account transactions in accordance with credit union policies and procedures. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive manner that supports our FIRST values.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Greet and welcome members to the credit union in a courteous, friendly, respectful, professional and timely manner, providing prompt, accurate and efficient member transactions.
  2. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and enter deposits into computer records. Assist with mail or email transactions as needed.
  3. Cash share drafts/checks and process withdrawals; pay out money after verification of Identification and member balances.
  4. Receive consumer loan, home loan and other payments, and ensure the payments match balances due and are accurate when posting to the computer. Generate member receipts.
  5. Post IRA contributions and withdrawals, open and/or close certificates of deposit. Opening IRA accounts, processing transfers and rollovers.
  6. May serve as Teller. Provide transactional member service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter transactions.
  7. Place holds on accounts for uncollected funds.
  8. Maintain an up-to-date and comprehensive knowledge on all credit union products and services along with comprehensive knowledge on all related policies, procedures, rules and regulations, including robbery procedures.
  9. Promote, explain, refer and cross-sell other credit union services such as electronic services, credit and debit cards, accounts and loans.
  10. Outbound contact with existing members for follow-up, cross sell opportunities, offers and campaigns.
  11. Opening membership accounts and additional shares. Correct processing of maintenance on existing accounts (name, address, beneficiary and any other ownership changes). Properly close accounts by member request or beneficiary purposes.
  12. Interview members for loan applications. Accurately collect information in order to process and fund all loan types (secured and unsecured).
  13. Comply with NMLS registry and training to offer home equity loan products.
  14. Knowledge to complete account and loan documentation. May include serving as Notary Public.
  15. Scan daily work, perform such other teller functions that might be needed from time to time, and assist others to complete tasks and work assignments.
  16. Assist tellers and newer staff members as a resource for member solutions.
  17. Troubleshoot and resolve member concerns.
  18. Ensure compliance with all internal controls and established policies and procedures.
  19. Complete required training curriculum as identified by management and/or Organizational Development.
  20. Comply with the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).
  21. Occasionally, the representative will be asked to work at a different location, if a different branch needs coverage.
Competencies
  1. Superb member service orientation.
  2. Strong numeric ability.
  3. Accuracy and attention to detail.
  4. Computer proficiency.
  5. Stress management/composure.
  6. Good listening and communication skills.
  7. Honesty and integrity.
  8. Teamwork.
Work Environment
This job operates in a branch or office setting. This role routinely uses standard office equipment such as computers, software, phones, photocopiers, recyclers, ATMs, filing cabinets, multi-function machines and video. Physical presence in the office and/or branch setting is required.

Physical Demands
This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping or standing as necessary.

Position Type/Expected Hours of Work
Ability to work flexible schedule Monday through Friday, 7:45 a.m. to 6:30 p.m.

Travel
Periodic travel to other FCU locations may be required.

Qualifications

Required Education and Experience
  1. High school diploma or equivalent.
  2. One year related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
  1. Previous cash handling experience.
  2. Previous experience with a credit union highly desirable.
Additional Eligibility Qualifications
  1. Multi-lingual capabilities to include Spanish are a plus.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Customer Service Rep

    3 weeks ago

    Chandler, United States Domino's Pizza LLC Full time

    Domino's - West Warner [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store; Ensure orders are...

  • Customer Service Rep(09211)

    3 weeks ago

    Chandler, United States Domino's Pizza LLC Full time

    #xa 0;JOB DETAILS Dominos Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride. Why work for us: - Schedule - We of Customer Service, Service, Restaurant, Retail, Customer

  • Customer Service Rep

    4 days ago

    Chandler, United States Domino's Pizza LLC Full time

    Domino's - 3125 S Alma School Rd., #1 [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the store;...

  • Customer Service Representative

    4 days ago

    Chandler, Arizona, United States Domino's Pizza LLC Full time

    **About Domino's Pizza LLC**: We are a global leader in the pizza industry, dedicated to serving our customers with high-quality products and excellent customer service.**Job Summary:** We are seeking a talented Customer Service Rep to join our team. As a Customer Service Rep, you will be responsible for providing an exceptional customer experience, taking...

  • Customer Service Rep

    4 weeks ago

    Chandler, AZ, United States Domino's Full time

    Domino's - 4085 S Gilbert Rd #7 [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, preparing, and maintaining the front of the...

  • Customer Service Rep(07563)

    4 weeks ago

    Chandler, AZ, United States Domino's Pizza, Inc. Full time

    JOB DETAILS Dominos Customer Service Reps perform customer service duties and pizza making duties. They are responsible for providing quality customer service as well as making our delicious food with pride. Why work for us: - Schedule - We offer fl Customer Service, School, Service, Restaurant, Retail, Customer Domino's Pizza, Inc.

  • Customer Service Representative

    4 days ago

    Chandler, Arizona, United States Domino's Pizza LLC Full time

    At Domino's, we're committed to delivering exceptional customer experiences. As a Customer Service Rep, you'll play a vital role in achieving this goal.Key ResponsibilitiesGreet customers and provide them with a positive experience.Take orders using our technology and Point of Sales System.Ensure the front of the store is clean, prepared, and...

  • Customer Service Rep

    6 days ago

    Chandler, United States Eastridge Full time

    Job DescriptionJob DescriptionEastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are hiring a Customer Service Representative (Warehouse) for a global distributor of electronic components, integrated solutions, and embedded...

  • Customer Service Rep

    15 hours ago

    Chandler, United States Eastridge Workforce Solutions Full time

    Eastridge Workforce Solutions is a leading provider of workforce management solutions, committed to connecting skilled professionals with meaningful career opportunities. We are hiring a Customer Service Representative (Warehouse) for a global distributor of electronic components, integrated solutions, and embedded technology. Responsibilities: Respond to...

  • Travel Nurse

    6 days ago

    Chandler, United States Axis Medical Staffing Full time

    Axis Medical Staffing is seeking an experienced Emergency Room Registered Nurse for an exciting Travel Nursing job in Chandler, AZ. Shift: Inquire Start Date: 03/17/2025 Duration: 13 weeks TOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES DescriptionReady for your next adventure? Axis Medical Staffing, one of the leading Travel Nursing Companies...

  • Travel Nurse

    4 weeks ago

    Chandler, United States Axis Medical Staffing Full time

    Axis Medical Staffing is seeking an experienced Telemetry Registered Nurse for an exciting Travel Nursing job in Chandler, AZ. Shift: 3x12 hr days Start Date: 02/24/2025 Duration: 13 weeks TOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES DescriptionReady for your next adventure? Axis Medical Staffing, one of the leading Travel Nursing Companies...

  • Travel Nurse

    2 days ago

    Chandler, United States Axis Medical Staffing Full time

    Axis Medical Staffing is seeking an experienced Medical Surgical/Telemetry Registered Nurse for an exciting Travel Nursing job in Chandler, AZ. Shift: 3x12 hr nights Start Date: 03/17/2025 Duration: 13 weeks TOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES DescriptionReady for your next adventure? Axis Medical Staffing, one of the leading Travel...

  • Travel Nurse

    2 days ago

    Chandler, United States Axis Medical Staffing Full time

    Axis Medical Staffing is seeking an experienced Medical Surgical/Telemetry Registered Nurse for an exciting Travel Nursing job in Chandler, AZ. Shift: 3x12 hr nights Start Date: 03/17/2025 Duration: 13 weeks TOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES DescriptionReady for your next adventure? Axis Medical Staffing, one of the leading Travel...

  • Travel Nurse

    1 hour ago

    Chandler, United States Axis Medical Staffing Full time

    Axis Medical Staffing is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Chandler, AZ. Shift: 3x12 hr nights Start Date: 03/17/2025 Duration: 13 weeks TOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES DescriptionReady for your next adventure? Axis Medical Staffing, one of the leading Travel...

  • Travel Nurse

    1 hour ago

    Chandler, United States Axis Medical Staffing Full time

    Axis Medical Staffing is seeking an experienced Telemetry Registered Nurse for an exciting Travel Nursing job in Chandler, AZ. Shift: 3x12 hr nights Start Date: 03/17/2025 Duration: 13 weeks TOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES DescriptionReady for your next adventure? Axis Medical Staffing, one of the leading Travel Nursing...

  • Travel Nurse

    1 hour ago

    Chandler, United States Axis Medical Staffing Full time

    Axis Medical Staffing is seeking an experienced Telemetry Registered Nurse for an exciting Travel Nursing job in Chandler, AZ. Shift: 3x12 hr nights Start Date: 03/17/2025 Duration: 13 weeks TOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES DescriptionReady for your next adventure? Axis Medical Staffing, one of the leading Travel Nursing...

  • Travel Nurse

    1 hour ago

    Chandler, United States Axis Medical Staffing Full time

    Axis Medical Staffing is seeking an experienced Intensive Care Unit Registered Nurse for an exciting Travel Nursing job in Chandler, AZ. Shift: 3x12 hr nights Start Date: 03/17/2025 Duration: 18 weeks TOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES DescriptionReady for your next adventure? Axis Medical Staffing, one of the leading Travel...

  • Travel Nurse

    1 hour ago

    Chandler, Arizona, United States Axis Medical Staffing Full time

    Axis Medical Staffing is seeking an experienced Medical Surgical/Telemetry Registered Nurse for an exciting Travel Nursing job in Chandler, AZ. Shift: 3x12 hr nights Start Date: 03/17/2025 Duration: 13 weeks TOP RANKED TRAVEL NURSING COMPANY IN THE NATION BY BLUEPIPES DescriptionReady for your next adventure? Axis Medical Staffing, one of the leading Travel...

  • Customer Service Representative

    6 days ago

    Chandler, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long term contract employment opportunity for a Customer Service Representative based in Chandler, Arizona. This role spans across the healthcare industry, where you will interact with customers to provide information and support in response to inquiries about products and services. As a Customer Service...

  • Customer Service Representative

    6 days ago

    Chandler, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a long-term contract employment opportunity for a Customer Service Representative in Chandler, Arizona. This role is critical to our operations, primarily focusing on handling customer inquiries, managing customer applications, and maintaining accurate customer records within the healthcare...