Per Diem Patient Care Coordinator

1 week ago

Coon Valley, Wisconsin, United States Optum Full time
Opportunities with Optum

ProHealth Care, part of the Optum family of businesses, is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for over a century.

Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation.

Key Responsibilities:
  • Greet visitors and patients in person
  • Communicate by telephone or video conferencing, upholding excellent customer service
  • Handle confidential information appropriately by protecting and disclosing information to only those authorized
  • Prioritize by assessing and analyzing information to identify immediate emergency needs
  • Demonstrate technical knowledge and competence in departmental procedures
  • Enter and update patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
  • Obtain appropriate applications and forms, confirming signatures are on file. Photocopy/scan documents as needed
  • Provide patients with financial responsibility information and collect patient liabilities, document amounts in the appropriate fields, and balance the cash box daily
  • Work with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
  • Provide wayfinding instructions and assist with hospital information as requested
  • Coordinate patient admission needs, bed assignments, and tracking boards where applicable
  • Meet or exceed audit accuracy standards. Work worklists and error reports timely, and proactively seek assistance to resolve as needed
Why Choose Optum?
  • Competitive base pay
  • A full and comprehensive benefit program
  • Performance rewards
  • A management team who demonstrates their commitment to your success
Requirements:
  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience in an office setting or professional work environment
  • 1+ years of experience with Microsoft Office products
  • Ability to work rotating holidays
  • Ability to complete 6-8 weeks of training during 1st shift hours
  • Ability to work on a per diem basis as business requires (1st, 2nd or 3rd shift)
  • Must be 18 years or older
Preferred Qualifications:
  • Knowledge of medical terminology
  • Experience with electronic medical records system
  • Experience in a medical office or hospital admitting/registration office
Soft Skills:
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to work in fast-paced environments

At Optum, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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