Lead Guest Experience Coordinator

5 days ago


Kansas City, Kansas, United States Sporting Kansas City Full time
Job Overview

We are seeking a skilled Lead Guest Experience Coordinator to join our team at Sporting Kansas City. In this role, you will provide leadership and coordination to the Guest Experience department, ensuring seamless execution of matchday events.

About the Role

This is a full-time position with an estimated annual salary of $65,000 - $80,000 based on location and experience. The ideal candidate will have a Bachelor's degree in Business or Sports Administration and proficiency in Microsoft Office Programs.

Key Responsibilities

  • Lead and direct an Experience Obsessed culture with seasonal associates to create intentional unparalleled experiences for guests.
  • Assist in maintaining, organizing, and printing matchday credentials.
  • Train and schedule Guest Experience and Parking associates.
  • Coordinate and manage staffing for non-matchday special events.
  • Maintain attendance records and communicate with the Manager regarding attendance issues.
  • Manage storage, equipment, supplies, and uniforms for the Guest Experience department.
  • Respond to associate and guest inquiries through verbal and written communication.
  • Assist with matchday preparation, including matchday notes and sign-in sheets.
  • Maintain matchday parking records.
  • Match responsibilities include coordinating parking operations and ensuring adequate staff and equipment for every event.
  • Serve on ADA Compliance Committee and handle guest questions or complaints related to disabilities.


Requirements

  • Bachelor's degree in Business or Sports Administration or comparable work experience.
  • Proficient in Microsoft Office Programs, with a focus on Word, Excel, and Outlook.
  • Strong time management and organizational skills.
  • Effective writing, telephone, and verbal communication skills.
  • Ability to work independently, prioritize, and handle multiple projects.
  • Detail-oriented and able to work in a high-pressure environment.
  • Possess a high-performance professional attitude that is Experience Obsessed.
  • Available to work extended days, holidays, and weekends based on business needs.


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