Customer Experience Ambassador

3 days ago


Kansas City, Kansas, United States Archdiocese of Kansas City Full time
Archdiocese of Kansas City in Kansas

We are seeking a skilled Guest Services Coordinator to join our team at the Savior Pastoral and Retreat Center. As the primary point of contact for all guests and visitors, this role is responsible for providing exceptional customer service, coordinating group reservations, and maintaining the front lobby desk area.

About the Role
  • Serve as the first point of contact for all guests and visitors, ensuring a warm and professional welcome.
  • Answer phone calls, provide information, and direct inquiries to appropriate departments or staff.
Key Responsibilities
  • Assist with group reservations, including facility tours, scheduling, processing requests, and ensuring accurate details are captured.
  • Maintain the front lobby desk area, ensuring it remains clean, organized, and welcoming.
Requirements
  • High School Diploma or equivalent required.
  • A minimum of three years of administrative, front desk, office, or equivalent experience in a professional office environment is preferred.
  • Spanish-speaking/bilingual is strongly preferred.
  • Proficiency in Microsoft Word required, Excel is a strong plus.
Benefits

The Archdiocese of Kansas City in Kansas offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401k plan with matching contributions, and generous paid time off policies.

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience. This is a full-time position, averaging 40 hours per week, with routine Saturday hours required.



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