Technical Account Manager
4 weeks ago
Five9 is a leading provider of cloud contact center software, bringing innovation to customers worldwide. We're seeking an Enterprise Technical Account Manager to join our team and advise C-level clients on best practices in Call Center implementation.
Key Responsibilities:
- Manage Enterprise Clients with Five9's Premium Support offering
- Implement, troubleshoot, and support Five9 call center software solutions
- Partner with Customers to optimize the Five9 call center software solution
- Articulate the value of Five9's Services through presentations and discussions with customers
- Continually seek opportunities to increase customer satisfaction and deepen client relationships
Qualifications:
- 7+ years of related experience, with minimum of 3+ years in implementation/consulting services, support position, and/or sales engineering
- Strong skills in project management, client management, and technical call center
- Call Center industry experience
- TCP/IP Networking knowledge
- Strong practical understanding of VoIP applications and its principles
- Proficient with WAN applications
- Strong knowledge of PBX, ACD, CTI, IVR, and other call center related technology
- Well-versed in Salesforce CRM
- Ability to interpret HTML/XML related web posting
- Outstanding customer verbal and written communication skills
- Excellent time management skills, including managing multiple client implementations and sales activities simultaneously
- Must be an entrepreneurial, self-starter
- Willingness to travel
- B.A./B.S. or equivalent experience
Preferred Qualifications:
- Strong understanding of PC and its operating systems, primarily Windows and Linux
- Experience with SaaS model and applications
- Development experience
Five9 is an equal opportunity employer and is committed to building a diverse team. We offer a competitive salary range of $75,000-$146,000 USD, depending on experience, and a comprehensive benefits package, including health, dental, and vision coverage, paid time off, and a 401k plan with employer matching.
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