Senior Technical Account Manager, Korea

4 weeks ago


San Francisco, California, United States Cloudflare Inc Full time
About the Role

We are seeking a highly skilled Senior Technical Account Manager to join our team in Korea. As a Technical Account Manager, you will be responsible for providing exceptional technical support to our most strategic customers, ensuring their success with our products and services.

Key Responsibilities:

  • Manage and monitor support interactions to ensure timely resolution of customer issues
  • Serve as a primary technical support contact for our top-tier Enterprise customers
  • Collaborate with cross-functional teams, including product, engineering, and customer account teams
  • Provide product and engineering teams with customer feedback to identify support challenges and opportunities
  • Develop and maintain a holistic view of customer environments and use of Cloudflare products

Requirements

To be successful in this role, you will need:

  • Minimum 8 years of experience in a customer-facing team with technical account management responsibilities
  • Strong customer service and leadership skills
  • Ability to work one weekend every month
  • Ability to travel up to 25% of the time

What We Offer

As a Senior Technical Account Manager at Cloudflare, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.



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