Account Manager
4 weeks ago
The Tyndale Company, a leading provider of innovative solutions, is seeking a highly skilled Account Manager to join our award-winning team. As a key member of our team, you will be responsible for cultivating trusted relationships with new and existing customers, managing the customer onboarding process, and driving retention and satisfaction through exceptional support and service.
Key responsibilities include:
- Main-point-of-contact managing and growing mid/large strategic national accounts
- Facilitating the successful implementation of flame-resistant uniform service programs and enhancements
- Cross-functional collaboration with Marketing, Operations, Information Technology, Supply Chain, and Executive Management
- Acting as a system expert with full understanding of complex custom programs
- Developing, analyzing, and validating data presented to clients
- Attending customer meetings for KPI review, onboarding of new clients, and ongoing collaboration
- Supporting Tyndale's customers and National Sales Executives via full understanding and execution of customer contract terms
- Developing excellent relationships with every customer to influence growth within service offerings and enhance program performance
- Associates degree or equivalent related experience: two years of account management, project management, or Tyndale Client Services or Business Development experience required
- Proficient in Salesforce or related CRM, Excel and Microsoft Office strongly preferred
- Ability to travel as needed, both nationally and regionally via air and/or car; expected travel up to 35%
- Attention to detail with a commitment to achieving results through service excellence and high standards
- Excellent written and verbal communication skills
- Creative, flexible, and innovative self-starter and team player
- Strong organizational skills; able to manage priorities, workflow, and meet deadlines
- Excellent problem resolution and consultative sales skills
- Current valid driver's license required
Benefits
- Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
- Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
- Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
- Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
- Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.
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