Customer Experience Manager

6 days ago


Mechanicsburg, Pennsylvania, United States Norman's Gift Shops, Inc. Full time
Company Overview

Norman's Gift Shops, Inc. is a leading Hallmark Gold Crown retailer in the East, recognized for its employee-owned business model and commitment to delivering exceptional customer experiences.

Job Title

We are seeking a qualified Part-Time Sales Leader for our location in Silver Springs Shopping Center. As a Sales Leader, you will be responsible for providing a 'caring team' atmosphere for our customers, answering all questions, and serving as the primary resource of knowledge on the sales floor.

Key Responsibilities:
  • Drive retail sales by genuinely connecting with customers, building relationships, and earning their business.
  • Meet store-specific Crown Rewards program enrollment goals consistently.
  • Develop and train staff on new products and processes.
  • Supervise and manage staff in the absence of the store manager and assistant store manager.
Requirements:
  • High School diploma or equivalent.
  • Prior retail experience with supervisory exposure.
  • Prior customer service experience.
  • Able to work a flexible schedule that meets business needs.
Benefits and Perks

We offer a competitive salary, benefits package, and opportunities for professional growth and development.

Estimated salary: $58,000 - $68,000 per year.

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