Customer Solutions Advisor
3 days ago
Larry Chevrolet is seeking a Customer Solutions Advisor to join our team. As a key member of our service department, you will play a vital role in providing exceptional customer service and ensuring the highest level of satisfaction.
Key Responsibilities- Determine customer's initial expectations of service visit and need for scheduled maintenance
- Recommend vehicle repair and maintenance to customer based upon initial customer request, customer explanation, management direction, vehicle operation, manufacturer guidelines, and online resources
- Promote sale of products and services mutually beneficial to customer and store
- Communicate effectively with service technicians and management about ordered maintenance and repair work
- Assign time to each job based on customer labor time guide designated by management
- Follow up to verify customer satisfaction
The ideal candidate will have a dependable work ethic, a good attitude, and an outgoing personality. A valid driver's license and clean driving record are also required. A competitive salary of $65,000 - $85,000 per year is offered, depending on experience, along with a month-end bonus based on performance.
Requirements:
- Automotive experience required
- Sense of urgency to ensure quality, customer satisfaction, and profitability
- Winning attitude and excellent sales and customer-service skills
- Strong work ethic and ability to thrive in a fast-paced environment
- Strong desire to be successful and provide excellent customer service
- Well-organized and ability to multi-task to maintain work flow and customer satisfaction
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