Customer Solutions Advisor

3 days ago


Mechanicsburg, Pennsylvania, United States Lawrence Chevrolet Full time
Customer Solutions Advisor Job Description

Larry Chevrolet is seeking a Customer Solutions Advisor to join our team. As a key member of our service department, you will play a vital role in providing exceptional customer service and ensuring the highest level of satisfaction.

Key Responsibilities
  • Determine customer's initial expectations of service visit and need for scheduled maintenance
  • Recommend vehicle repair and maintenance to customer based upon initial customer request, customer explanation, management direction, vehicle operation, manufacturer guidelines, and online resources
  • Promote sale of products and services mutually beneficial to customer and store
  • Communicate effectively with service technicians and management about ordered maintenance and repair work
  • Assign time to each job based on customer labor time guide designated by management
  • Follow up to verify customer satisfaction

The ideal candidate will have a dependable work ethic, a good attitude, and an outgoing personality. A valid driver's license and clean driving record are also required. A competitive salary of $65,000 - $85,000 per year is offered, depending on experience, along with a month-end bonus based on performance.

Requirements:

  • Automotive experience required
  • Sense of urgency to ensure quality, customer satisfaction, and profitability
  • Winning attitude and excellent sales and customer-service skills
  • Strong work ethic and ability to thrive in a fast-paced environment
  • Strong desire to be successful and provide excellent customer service
  • Well-organized and ability to multi-task to maintain work flow and customer satisfaction


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