Customer Experience and Process Excellence Specialist

3 weeks ago


Mechanicsburg, Pennsylvania, United States Schneider Electric Full time
Job Description

We are seeking an experienced Customer Experience and Process Excellence Specialist to join our team at Schneider Electric. This role will be responsible for driving customer-centricity across entities, ensuring customer experience is measured according to business priorities, and defining improvement action plans with stakeholders.

Key Responsibilities:
  • Act as a customer advocate, driving customer-centricity across entities.
  • Develop and implement processes to measure customer experience and prioritize improvements.
  • Collaborate with stakeholders to define and execute improvement action plans.
  • Resolve customer complaints quickly and effectively through containment, correction, and prevention steps.
  • Select, schedule, and plan visits to customer sites and host customers at our facility.
Requirements:
  • Bachelor's degree in computer science, engineering, supply chain, or equivalent field.
  • Excellent verbal and written communication skills, including the ability to influence internal and external customers.
  • Strong organizational skills, including the ability to handle multiple demands and assignments.
  • Leadership skills, including team leading, peer mentoring, and development.
  • Candidate must be a self-starter, highly motivated, and results-driven.
About Us

Schneider Electric is a global leader in energy management and automation, with over €36 billion in revenue and 150,000+ employees in 100+ countries. We are committed to creating a more sustainable and efficient world, and we believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, and Teamwork - are essential to achieving this goal.

What We Offer

We offer a competitive salary of €60,000 per year, plus benefits and opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and driving process excellence, we encourage you to apply for this exciting opportunity.



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