Customer Service Experience Manager
1 day ago
We are seeking an experienced Customer Service Experience Manager to join our team at Burlington Stores in Mechanicsburg, PA. As a key member of our store staff, you will be responsible for leading day-to-day customer service initiatives and ensuring a positive shopping experience for all customers.
Key Responsibilities:
- Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism.
- Maintain a neat and orderly front end area and troubleshoot issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
- Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Benefits:
- A competitive wage and flexible hours.
- An associate discount.
- Part-time associates may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan.
- Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
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