Financial Assistance Representative I

4 weeks ago


Napa, California, United States Redwood Credit Union Full time
Job Summary

Redwood Credit Union is seeking a highly skilled and detail-oriented Financial Assistance Representative I to join our team. As a key member of our collections team, you will be responsible for resolving delinquent accounts, providing exceptional member service, and working closely with our leadership team to drive business results.

Key Responsibilities
  • Resolve delinquent accounts through effective communication and negotiation with members
  • Provide exceptional member service, ensuring a positive experience for all interactions
  • Work closely with leadership team to drive business results and improve collections performance
  • Stay up-to-date on industry trends and best practices in collections and recovery
  • Collaborate with internal teams to ensure seamless communication and resolution of member issues
Requirements
  • Minimum of 3 years of collections experience in a measured, productivity-driven environment
  • Strong communication and negotiation skills, with the ability to work with diverse member populations
  • Ability to work in a fast-paced environment, with a focus on meeting productivity and quality standards
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions
  • Proficiency in Microsoft Office, with experience in collections software a plus
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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