Customer Service Liaison

3 weeks ago


Rancho Cucamonga, California, United States Quantilus Full time

Job Title: Customer Service Liaison

Description:

We are seeking a highly skilled Customer Service Liaison to join our team at Quantilus. In this role, you will be responsible for providing top-notch support to our customers, escalating complex issues to the development team, and training and supporting lower-level customer service representatives.

About Us: Quantilus is a leading SaaS company dedicated to delivering exceptional products and services to our customers. We are committed to excellence and strive to exceed expectations in everything we do.

Responsibilities:

  • Provide world-class customer support via phone, email, and chat
  • Escalate complex technical issues to the development team
  • Train and support junior customer service representatives
  • Update knowledge base and help system with new information and solutions
  • Assist with client product implementations and data loading

Requirements:

To be successful in this role, you will need:

  • A degree in Library Science or a related field
  • 3-5 years of experience in library work with technical support in a multi-branch library system
  • Experience conducting remote customer training
  • Strong analytical skills with heavy data and log analysis, SQL queries, and reading log files
  • Proficiency in Microsoft Office, Teams, and Jira

Benefits:

We offer a comprehensive benefits package that includes:

  • Medical, dental, and vision insurance through Blue Shield and Kaiser
  • Employee pays 100% of dependents premium (of lowest priced plan)
  • Company-paid group term life insurance and long-term disability
  • FSA (Flexible Spending Plan) and 401(k) retirement plan with 100% match
  • Vacation accrual: up to 80 hours/year for 0-5 years, 120 hours/year for 5-15 years, and 160 hours/year for over 15 years
  • Sick leave: 6 days/year
  • Holidays: 8 days/year
  • Bonuses: discretionary and determined by CEO/President

Salary: $60,000 - $90,000 per year, depending on experience

Location: Remote (Quantilus is a virtual company)

Estimated Salary Range: $75,000 - $85,000 per year, based on location and experience



  • Rancho Cucamonga, California, United States Apria Full time

    About the RoleWe are seeking a talented Customer Relationship Liaison to join our team at Owens & Minor. This is a dynamic opportunity for someone who is passionate about building strong relationships with clients and providing exceptional customer service.


  • Rancho Cordova, California, United States NMI Group Full time

    We are currently seeking a Customer Service Liaison to join our team at the NMI Group. As a key member of our customer-facing staff, you will play a vital role in ensuring exceptional customer satisfaction and experiences.This is a full-time opportunity for an individual with a strong passion for delivering top-notch customer service and support. The ideal...


  • Rancho Cordova, California, United States Pacific Office Automation Full time

    We are seeking a skilled Customer Service Liaison to join our team at Pacific Office Automation in Sacramento, CA.About the RoleThis is an exciting opportunity for a motivated and organized individual to provide exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...


  • Rancho Cucamonga, California, United States Amp Display Inc. Full time

    About Our CompanyAmp Display Inc. is a leading provider of LCD displays, with a strong reputation for quality and customer service.Job DescriptionWe are seeking a detail-oriented and organized individual to join our sales team as an Inside Sales Support Specialist.Key ResponsibilitiesManage and track orders, ensuring timely delivery and customer...


  • Rancho Cucamonga, California, United States Apria Full time

    At Owens & Minor, we empower our customers to advance healthcare through integrated technologies, products and services. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide critical support to patients and their providers. Our mission is to deliver exceptional customer experiences that drive...


  • Rancho Cucamonga, California, United States Bright Haven Hospice Care Corp Full time

    Job OverviewBright Haven Hospice Care Corp is seeking a skilled Marketing Liaison Specialist to lead our marketing efforts and establish positive relationships with customers and referral sources.As a key member of our team, you will be responsible for managing assigned aspects of organization marketing, including establishing and maintaining relationships...


  • Rancho Cucamonga, California, United States Bright Haven Hospice Care Corp Full time

    Job OverviewBright Haven Hospice Care Corp is seeking a skilled Marketing/Community Relations Liaison to join our team. This role will be responsible for managing assigned aspects of organization marketing, including establishing and maintaining positive relationships with customers and referral sources.


  • Rancho Cucamonga, California, United States CS Investigative Services Inc Full time

    Job OverviewC.S. Investigative Services Inc. is a leading provider of investigative services in California. We are currently seeking a highly motivated and detail-oriented Security Dispatcher to join our team.Company Overview: Our company is committed to providing exceptional investigative services to our clients. We pride ourselves on our integrity,...


  • Rancho Cucamonga, California, United States Domino's Pizza LLC Full time

    We are seeking a motivated Customer Service Representative to join our Domino's Pizza team! As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring timely delivery of pizzas, and maintaining a clean and safe work environment.About the JobAs a Customer Service Representative, you will:Deliver pizzas...


  • Rancho Cucamonga, California, United States El Pollo Loco Full time

    About El Pollo LocoAt El Pollo Loco, we are passionate about providing an exceptional dining experience for our guests. As a Service Team Member, you will be the face of our brand and play a crucial role in delivering outstanding customer service.Your Key Responsibilities:Greet and assist customers with their orders in a friendly and helpful manner.Process...


  • Rancho Cucamonga, California, United States Domino's Pizza LLC Full time

    **Job Title:** Customer Service Representative**Estimated Salary:** $12.50 - $18.00 per hour, depending on location and experience.Are you looking for a rewarding career with Domino's Pizza LLC? As a Customer Service Representative, you will be the face of our company, providing excellent customer service to our customers.Job Description:We are seeking a...


  • Rancho Cucamonga, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the Job:The Domino's Pizza LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is responsible for providing exceptional customer service, handling customer inquiries, and ensuring timely delivery of pizzas.Key Responsibilities:-...


  • Rancho Cucamonga, California, United States CampusPoint Full time

    Company Overview:CampusPoint is an organization dedicated to providing quality commercial transportation services. We offer comprehensive solutions, including DOT/FMCSA Safety Compliance Management, truck permits, and taxes. Our team of experts provides top-notch services, securing top-paying loads while servicing freight factoring.About the Role:We are...


  • Rancho Cucamonga, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Job Summary:This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. As a Customer Service...


  • Rancho Cucamonga, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout Us: Domino's Pizza LLC is a fast-paced and dynamic company that prides itself on providing exceptional customer service. We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team.Job Description: As a Customer Service Representative, you will be responsible for...


  • Rancho Cucamonga, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the Job:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, ensuring timely delivery of pizzas, and maintaining a clean and organized work environment.About...


  • Rancho Cucamonga, California, United States Wal-Mart Stores , Inc. Full time

    About the JobThis exciting opportunity is available at Wal-Mart Stores, Inc. as a Customer Service Representative. As a member of our team, you will have the chance to make a real difference in the lives of our customers by providing top-notch service and support.Key ResponsibilitiesWalk up to 5 miles each day while fulfilling online customer orders.Review...


  • Rancho Cucamonga, California, United States Apria Full time

    Job Title: Customer Relationship LiaisonWe are seeking a highly motivated and experienced professional to join our team as a Customer Relationship Liaison. In this role, you will be responsible for maintaining relationships and favorable contacts with current accounts/patients and providing the ability to ensure patients have the required equipment to...


  • Rancho Cucamonga, California, United States Wal-Mart Stores , Inc. Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Ambassador to join our team at Wal-Mart Stores, Inc. As a key member of our front-end services team, you will be responsible for providing exceptional customer service and ensuring that every customer leaves the store with a positive experience.


  • Rancho Cucamonga, California, United States Walmart Full time

    Job OverviewWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our front-end staff, you will be responsible for providing exceptional customer service and ensuring that every customer leaves our store with a positive experience.About WalmartAt Walmart, we believe in the importance of treating...