IT Service Desk Technician

1 week ago


Allen, Texas, United States Apex Systems Full time
Job Title: Information Technology Service Desk

At Apex Systems, we are seeking a highly skilled and experienced IT Service Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities:
  • Provide timely and effective technical support to employees and customers via phone, email, and in-person.
  • Identify and resolve technical issues related to desktops, laptops, software, and hardware.
  • Collaborate with internal support groups and external service providers to resolve complex technical issues.
  • Develop and implement new solutions and ideas to improve technical support processes.
  • Provide technical leadership and mentorship to junior team members.
  • Participate in beta-testing of new applications and technologies.
  • Recommend process improvements and technology changes to enhance technical support services.
  • Communicate technical issues and incidents to all levels of the organization.
  • Develop and maintain technical documentation and procedures.
  • Implement and monitor security measures to protect computer systems, networks, and information.
Requirements:
  • Bachelor's degree in Computer Science or related field, or equivalent experience.
  • 2-5 years of related experience in technical support or a related field.
  • Expertise in IT infrastructure platforms, operating systems, tools, monitoring, and concepts.
  • Strong communication and customer service skills.
  • Ability to work effectively in a dynamic environment.
  • Strong analytical and problem-solving skills.
Preferred Qualifications:
  • Experience with Active Directory, Exchange/Office 365, and Group Policy administration.
  • Desktop imaging and software packaging skills.
  • Hands-on experience with technical documentation and procedures.
  • Ability to work in a fast-paced environment with multiple priorities.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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