Petco Store Leadership Manager

3 weeks ago


Portsmouth, Virginia, United States Petco Full time

Petco is a health and wellness company focused on improving the lives of pets, pet parents, and partners. Our team operates over 1,500 pet care centers in the US, Mexico, and Puerto Rico, with hundreds of preventive care clinics and eight distribution centers.

Job Overview

The Store General Manager leads a team of Pet Care Center managers, overseeing all aspects of managing a single Pet Care Center. This position requires inspiring leadership, process excellence, and results-driven focus.

Key Responsibilities
  • Build a high-performing team by delivering exceptional service and driving guest loyalty.
  • Develop leaders and hourly partners in all areas required to run the store efficiently and meet Petco standards.
  • Establish priorities and provide clear direction to lead and implement a positive culture of teamwork and inclusion.
  • Ensure quick and courteous service to all guests by helping partners determine their needs and sharing product knowledge.
Performance Metrics
  • Meet or exceed goals related to total Pet Care Center sales, profitability, and operational excellence.
  • Schedule labor hours & payroll to maximize productivity and achieve sales & payroll goals.
  • Review financial and operational reporting regularly, including visits and audit results.
Additional Responsibilities
  • Evaluate merchandise pricing, display, and inventory levels for optimal stock and appearance.
  • Maintain animal health, welfare, and proper handling in accordance with Petco standards.
  • Protect pets & merchandise by adhering to operating procedures and minimizing loss.
Requirements
  • A high school diploma or equivalent, combined with basic business acumen, analysis, and problem-solving skills.
  • Strong communication and computer skills are essential.
  • A minimum of three years of management experience, preferably in retail, is required.
Compensation

We offer an estimated annual salary range of $90,000 - $110,000 based on location and performance. Benefits include comprehensive medical, dental, and vision coverage, as well as opportunities for professional growth and development.

Work Environment

This role involves working primarily indoors, with occasional outdoor tasks such as merchandise stocking and customer carry-outs. The position requires standing for extended periods, moving up to 50 pounds, and bending, with some risk of injury if safety precautions are not followed.



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