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Customer Service Operations Manager

2 weeks ago


Portsmouth, Virginia, United States Food Lion Full time
Job Summary:

We are seeking a highly motivated and experienced Retail Store Supervisor to join our team at Food Lion. As a Retail Store Supervisor, you will be responsible for overseeing the daily operations of our store, including managing staff, maintaining store appearance, and providing excellent customer service.

About Us:

Food Lion has been a trusted grocery retailer in the Southeastern and Mid-Atlantic regions since 1957. With over 82,000 associates serving millions of customers each week, we strive to provide an easy, fresh, and affordable shopping experience to our communities.

Main Responsibilities:

- Oversee the management and duties of store operations to meet financial and sales goals
- Build associate and customer relations and promote a strong culture in support of Food Lion Strategy
- Maintain solid communications with the management team, all associates in the store, and throughout the organization
- Manage Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go (if applicable)

Qualifications:

- A high school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques preferred
- Excellent interpersonal, organizational, communication, and customer service skills
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
- Ability and willingness to learn multiple tasks and technical requirements of the job

Benefits:

- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment

About the Role:

This is an exciting opportunity to join a fast-paced and dynamic retail environment. As a Retail Store Supervisor, you will have the chance to make a real impact on our customers' shopping experience and contribute to the success of our store. If you are a motivated and organized individual with excellent leadership skills, we encourage you to apply.