Field Service Engineer

4 weeks ago


Boston, Massachusetts, United States SeLux Diagnostics Inc Full time
About the Role

As a Field Service Engineer at Selux Diagnostics Inc, you will play a critical role in ensuring the smooth operation of our medical devices in hospital laboratory settings. Your technical expertise and ability to collaborate with healthcare professionals will be essential in driving technical initiatives and providing exceptional customer service.

Key Responsibilities
  • Serve as a high-level resource and expert in installation, testing, and updating medical devices
  • Provide technical support and resolve complex technical and service-related problems
  • Drive the sense of urgency to ensure customer needs are addressed promptly
  • Close service calls upon completion and provide reports for analysis of failure trends
  • Contribute to the development of Selux's best practices in customer service and service ability
Requirements
  • High school diploma and at least 2 years of technical school, equivalent military training, or equivalent work experience
  • Four-year college degree preferred
  • Active and unrestricted driver license required
  • Proficiency in assembling and disassembling diverse equipment and devices
  • Knowledge of electronics, electro-mechanical systems, and information technology
  • Ability to sit and stand for extended periods and lift a weight up to 75 pounds
Preferred Qualifications
  • Lives in either Texas or Illinois
  • Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, electronics, electrical, technical work, and IT
  • Knowledge of basic biology/chemistry
  • Good written/verbal communication, organization, and prioritization skills
  • Effective customer service skills and a positive attitude
About Selux

Selux Diagnostics Inc is a company dedicated to preserving the lifesaving efficacy of antibiotics by providing diagnostic results in hours, rather than days. We are building a multidisciplinary team of talented individuals to help achieve this mission.

Joining the Selux team will give you an opportunity to harness your talent and advance your career by working in diverse groups of high-performing teammates tackling the most important healthcare challenges.

We offer a competitive benefits package including healthcare, 401K match, stock option grants, open paid time off, and supportive family leave policies.

Vaccination for COVID-19 is a requirement of employment.

Selux Diagnostics Inc is proud to be an inclusive workplace and an Equal Opportunity Employer.



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