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Human Resources Generalist

2 months ago

Lake Forest, Illinois, United States Grainger Businesses Full time
About Grainger Businesses

Grainger Businesses is a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom. We serve over 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships.

Job Summary

We are seeking a highly skilled HR Operations Specialist to join our team. As a key member of our HR Operations team, you will provide quality service in the area of Human Resources and Payroll by answering inquiries on policies, programs, and resolving issues for all team members.

Key Responsibilities
  • Act as an expert in the team on HR matters to resolve complex team member inquiries and issues.
  • Work directly with HR Service Representatives to troubleshoot team member inquiries by leveraging in-depth knowledge of all facets of HR.
  • Provide an exceptional service experience to all active and inactive team members on HR matters and promote level 0 support when applicable.
  • Respond to team member inquiries consistently in a timely, accurate, and professional manner and demonstrate the ability to translate inquiry into a case management application during the interaction.
  • Embrace curiosity by asking the right, probing questions to get to the root of an issue to solve beyond the initial inquiry from a team member.
  • Maintain an organized workflow by monitoring and following up on all items assigned, including seeing problems through to resolution and closure with team members.
  • Function as a liaison with other HR teams, vendors, and third-party administrators to resolve team member inquiries.
  • Maintain a deep and broad understanding of Human Resources while providing information/guidance relating to policies and procedures, payroll, total rewards, talent programs, and performance management.
  • Work closely with HR Operations team to flag themes and trends around team member questions to drive more standardized documentation and support self-service and/or technology enablement.
  • Demonstrate the ability to thrive managing multiple ambiguous situations across many levels within the organization.
  • Quick learner; can understand and thrive executing against documented processes and build strong technology acumen around all Grainger tools.
  • Maintain a comprehensive knowledge and understanding of Grainger policies, programs, and technology by staying current on all facets of HR and participating and executing on all available training.
Requirements
  • Excellent service and problem-solving/resolution skills.
  • Demonstrated ability to handle escalated, sensitive, and often complex team member issues.
  • Strong communication skills, both written and oral, with team members at all levels.
  • Ability to de-escalate emotional situations and manage through tough situations with ease.
  • Strong analytical and organizational skills while keeping close attention to detail.
  • Deep and broad understanding of all HR policies, programs, and processes.
  • Superior command of all HR policies, programs, systems, tools, and processes to enable the ability to efficiently and effectively navigate team member escalations.
  • Strong technical aptitude with the ability to work in a myriad of technology platforms simultaneously to gather information and resources to effectively provide the right resolution to a team member's inquiry.
  • Ability to work independently and make unsupervised decisions to respond to team member inquiries and issues.
  • Familiarity of pay impacts as a result of benefit enrollments, garnishments, and taxes.
  • Demonstrates good judgment and maintains confidentiality and privacy (Health Insurance Portability and Accountability Act (HIPAA) of 1996) of all personal, payroll, or sensitive data in all interactions.
  • Proficiency with ERP systems, SAP HR/Payroll, and SuccessFactors experience strongly desired.
Rewards and Benefits

Grainger Businesses is committed to your safety, health, and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Some of the rewards available to you at Grainger include:

  • Medical, dental, vision, and life insurance coverage starts day one.
  • Paid time off (PTO) days and 6 company holidays per year.
  • 6% 401(k) company contribution each pay period.
  • Employee discounts, parental leave, and more.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.