Banner ERP Analyst
3 weeks ago
We are seeking a highly organized and detail-oriented Banner ERP Analyst to join our team at Apogee, a Boldyn Networks Company.
Key Responsibilities:- Provide technical support for Banner ERP modules (Student, Faculty, HR, Payroll, Finance, Financial Aid) with a focus on troubleshooting routine issues and assisting in module performance improvements.
- Assist in analyzing and documenting business processes, working with senior team members to identify opportunities for improvement, contributing to the successful implementation of enhancements that increase process efficiency by 10%.
- Resolve 75% of technical issues related to the Banner ERP system independently, escalating more complex issues as needed, adhering to standard SLAs for ticket resolution, contributing to overall team success in maintaining system stability.
- Develop and maintain SQL scripts for data extraction and reporting, collaborating with senior team members on more complex integrations.
- Write and maintain detailed technical documentation under the guidance of senior staff, ensuring documentation is up to date within 14 days of system changes, aiming for 90% compliance with established standards.
- Work with various departments to understand needs and provide basic Banner ERP solutions, achieving an 85% satisfaction rate based on end-user feedback, contributing to department goals for successful solution delivery.
- Support data integrity efforts by running regular data checks and assisting in identifying discrepancies, working with senior colleagues to ensure 100% adherence to data security protocols and assist with audits as needed.
- Conduct user training on system functionalities and provide ongoing support, aiming to reduce support tickets from trained users by 15% within 6 months of training, focusing on foundational skills development.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience supporting a college or university using the Banner ERP system.
- In-depth knowledge of Banner modules: Student, Faculty, HR, Payroll, Finance, and Financial Aid.
- Strong skills in business process analysis and troubleshooting.
- Proficiency in SQL scripting and report writing.
- Excellent technical writing skills.
- Highly organized and detail-oriented.
- Strong customer service skills and the ability to work collaboratively with diverse teams.
- Ability to manage multiple tasks and projects simultaneously.
Preferred Qualifications:
- Experience with other ERP systems.
- Knowledge of higher education administrative processes.
- Certification in Banner ERP or related technologies.
Beneficial Experience:
- Developing in PLSQL.
- Experience with web services and Ethos integrations.
- Web development in HTML, JavaScript, or React.
We offer a competitive salary, health insurance plan, monthly technology stipend, and career development programs.
At Apogee, we believe education is a doorway to a fair and just society. We stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently.
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