Senior Customer Support Analyst
1 day ago
We are seeking a highly skilled Senior Customer Support Analyst to join our Commercial Operations team in Irvine, CA. As a key member of our team, you will be responsible for providing exceptional customer support and driving business process improvements.
Key Responsibilities:
- Partner with cross-functional stakeholders to identify and implement process improvements
- Provide subject matter expertise in customer support and account management
- Develop and maintain comprehensive reports to analyze customer expectations and identify opportunities for improvement
- Manage the creation and updates of work instructions, SOPs, and department knowledge base
- Champion knowledge of applicable HCC, Legal, and SOX requirements
Requirements:
- Bachelor's degree in business, analytics, finance, sales, or marketing
- Minimum 4 years of relevant work experience in customer service or sales support
- Strong computer skills and knowledge of ERP systems and CRM solutions
- Advanced Excel skills and experience with digital tools such as MSSQL and Power Automate
What We Offer:
- Competitive salary range: $76,000 - $121,900
- Annual performance bonus
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Retirement plan and savings plan (401(k))
- Long-term incentive program
Location: Irvine, CA
Travel: Less than 10% domestic travel
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