Senior Customer Support Analyst

1 day ago


Irvine, California, United States J&J Family of Companies Full time
Job Summary

We are seeking a highly skilled Senior Customer Support Analyst to join our Commercial Operations team in Irvine, CA. As a key member of our team, you will be responsible for providing exceptional customer support and driving business process improvements.

Key Responsibilities:

  • Partner with cross-functional stakeholders to identify and implement process improvements
  • Provide subject matter expertise in customer support and account management
  • Develop and maintain comprehensive reports to analyze customer expectations and identify opportunities for improvement
  • Manage the creation and updates of work instructions, SOPs, and department knowledge base
  • Champion knowledge of applicable HCC, Legal, and SOX requirements

Requirements:

  • Bachelor's degree in business, analytics, finance, sales, or marketing
  • Minimum 4 years of relevant work experience in customer service or sales support
  • Strong computer skills and knowledge of ERP systems and CRM solutions
  • Advanced Excel skills and experience with digital tools such as MSSQL and Power Automate

What We Offer:

  • Competitive salary range: $76,000 - $121,900
  • Annual performance bonus
  • Comprehensive benefits package, including medical, dental, vision, and life insurance
  • Retirement plan and savings plan (401(k))
  • Long-term incentive program

Location: Irvine, CA

Travel: Less than 10% domestic travel



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