Front Desk Manager

5 days ago


Birmingham, Alabama, United States Drury Hotels Company, LLC Full time
Drury Hotels Company, LLC Job Description

Job Overview:

The Front Desk Manager is a key member of our team at Drury Hotels. This role plays a vital part in ensuring the smooth operation of our front desk and providing exceptional guest service.

Salary: $18/hour

Job Description:

We are seeking a highly motivated and organized individual to fill this role. The ideal candidate will have excellent communication skills, be able to multitask with ease, and possess a passion for delivering outstanding customer service. As a Front Desk Manager, you will be responsible for checking guests in and out, handling cash transactions, and responding to guest inquiries in a professional and courteous manner.

Responsibilities:
  • Process all front desk related functions including check-in/check-out, room assignments, and billing.
  • Manage cash handling and maintain accurate records.
  • Provide exceptional customer service by addressing guest concerns and resolving issues promptly.
  • Work collaboratively with other departments to ensure seamless operations and maintain a positive work environment.

Requirements:

To be successful in this role, you must have:
  • A high school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and multitask with ease.
  • Basic math skills and accuracy with handling cash transactions.

Benefits:

We offer a comprehensive benefits package that includes:
  • Incentives: Quarterly bonuses up to $3200/year based on hotel results.
  • Work-life-balance: Flexible scheduling, paid time off, hotel discounts, and free room nights.
  • Career growth: Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year.
  • Health and well-being: Medical, dental, vision, prescription, life, disability, and Team Member Assistance Program.
  • Retirement: Company-matched 401(k).

About Us:

At Drury Hotels, we value our team members and strive to create a positive and supportive work environment. We believe in promoting from within and offering opportunities for career growth and advancement.

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