Help Desk Technician Specialist

6 days ago


Birmingham, Alabama, United States SISL Global Full time

About the Role

We are seeking an experienced Help Desk Technician to join our team at SISL Global. The ideal candidate will possess strong technical skills and excellent problem-solving abilities, with a focus on providing top-notch support for desktop/laptop hardware, software, and peripheral issues.

Key Responsibilities:

  • Diagnose and resolve complex technical issues escalated from the L1 support team.
  • Install, configure, and maintain operating systems, software applications, and system updates.
  • Perform root cause analysis to identify recurring technical problems and develop effective solutions.
  • Provide remote support and troubleshooting for users working from home or in the field.
  • Collaborate with IT team members on projects, upgrades, and implementations.

Qualifications and Skills:

  • Associate's or bachelor's degree in information technology, computer science, or related field, or equivalent work experience.
  • 2-4 years of experience in a desktop support or similar role.
  • Strong knowledge of Windows and Mac operating systems.
  • Proficiency with Microsoft Office Suite and other common software applications.
  • Experience with Active Directory, group policies, and user account management.
  • Familiarity with remote desktop tools and support software.

Estimated Salary: $65,000 - $80,000 per year, depending on qualifications and experience. Benefits include comprehensive health insurance, retirement plan, paid time off, and opportunities for professional growth and development.



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