Customer Service Representative

19 hours ago


Birmingham, Alabama, United States Pacifica Host Hotels Full time

Pacifica Host Hotels is a dynamic and inclusive company that values exceptional customer service. As a Customer Service Representative - Help Desk Specialist, you will play a vital role in ensuring the satisfaction of our clients.

With a competitive salary ranging from $18.00 to $25.58 per hour, depending on experience and qualifications, this position offers a unique opportunity for growth and development.

Job Description:

In this entry-level position, you will work under direct supervision, following standard procedures and best practices to accomplish assigned tasks. You will undergo job training, assist staff members with daily duties, and work towards answering incoming and making outbound calls independently.

You will provide support as needed to peers, leaders, and other Pro-Act administrative resources. Your responsibilities will include:

  • Helping clients with their inquiries and resolving their issues promptly and efficiently
  • Mastering our systems and processes to ensure seamless client experiences
  • Providing resolution for customer service issues and Pharmacy Network problems
  • Assisting with new client setups, including group enrollments, changes, and deletions
  • Participating in on-site client orientations, health fairs, and business conferences as needed
  • Performing office duties as required, such as copying, collating, mailings, filing, and credit card processing
  • Completing all mandatory and regulatory training programs
  • Carrying out additional duties as assigned by management

Required Skills and Qualifications:

To be successful in this role, you will need:

  • Exceptional phone and listening skills
  • Excellent written and verbal communication skills
  • Basic PC skills, including Microsoft Office

Benefits:

Pacifica Host Hotels is an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. We offer a supportive work environment, opportunities for growth and development, and a competitive salary range.



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