Customer Service Operations Specialist 2

2 weeks ago

Hollywood, Florida, United States CenterWell Home Health Full time
Join Our Compassionate Team and Prioritize Health
The Customer Service Operations Specialist 2 plays a crucial role in managing daily tasks across various service functions. This position involves performing diverse activities and handling moderately complex administrative, operational, and customer support tasks. Responsibilities include conducting calculations and typically working on semi-routine assignments.

The Customer Service Operations Specialist 2 may engage in installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. This role involves investigating and resolving claims and customer service inquiries. Decisions are generally focused on interpreting departmental policies and methods for completing tasks. The specialist operates within defined parameters to identify work expectations and quality standards, allowing for some flexibility in prioritization and timing, while working under minimal supervision. Standard policies and practices are followed, providing opportunities for interpretation, deviation, and independent judgment.


Utilize Your Expertise to Make a Difference

This is a Hybrid position requiring in-office attendance three times a week.

Required Qualifications

  • 3 years of experience in customer service, including typing and data entry skills.
  • Exceptional verbal, listening, and written communication abilities.
  • Ability to quickly learn and navigate new technologies, systems, and applications.
  • Proficient in Microsoft Office Outlook and Word.
  • A strong passion for contributing to an organization dedicated to enhancing consumer experiences.

Preferred Qualifications

  • Associate or Bachelor's Degree.
  • Prior experience in the healthcare sector.
  • Experience in inbound and/or outbound call center operations.

Scheduled Weekly Hours

40

Compensation Range

The salary range provided reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The actual pay may vary based on geographic location and individual qualifications, including job-related skills, knowledge, experience, education, certifications, etc. $37,200 - $51,200 per year

Benefits Overview

CenterWell Home Health offers a competitive benefits package that supports overall well-being. Our benefits are designed to promote personal wellness and informed healthcare decisions for you and your family, recognizing that life extends beyond work. Among our offerings, we provide medical, dental, and vision coverage, a 401(k) retirement savings plan, paid time off (including personal holidays, volunteer time off, and paid parental leave), short-term and long-term disability, life insurance, and numerous other opportunities.
About CenterWell Home Health
CenterWell Home Health coordinates a comprehensive range of post-acute care services, including home health, infusion therapy, and durable medical equipment, all within the comfort of patients' homes. Our patient-centered model creates a unified point of accountability that collaborates with physicians, hospitals, and health plans, serving over one million health plan members nationwide. Acquired by Humana in 2021, CenterWell aims to advance value-based care. Our culture is inclusive, diverse, and, above all, compassionate. We prioritize employee engagement, support, and fair treatment, offering a comprehensive benefits package to ensure the health and financial well-being of you and your family.

Equal Opportunity Employer

CenterWell Home Health is committed to a policy of equal employment opportunity, ensuring that no employee or applicant is discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. We also take affirmative action to employ and advance in employment all persons, basing all employment decisions solely on valid job requirements. This policy applies to all employment actions, including recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, compensation, and selection for training.

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