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Automotive Service Specialist
2 months ago
The Automotive Service Specialist is responsible for executing vehicle repairs and maintenance tasks as directed, adhering to both dealership and manufacturer standards. This role is pivotal in fostering customer loyalty by establishing trust and ensuring confidence in Vera Cadillac as a reliable partner for vehicle safety and dependability.
Key Responsibilities
- Perform vehicle repairs and maintenance as specified on repair orders with precision and efficiency.
- Engage in regular communication with the Parts Department and Service Advisors to optimize workflow and enhance customer interactions.
- Diagnose vehicle malfunctions and execute repairs upon customer authorization.
- Conduct thorough multi-point inspections to provide informed recommendations that ensure the safety and reliability of customer vehicles.
- Document all work performed on vehicles in the repair order accurately.
- Maintain a personal inventory of standard technician tools, excluding special tools typically managed by the Service department.
- Stay updated on factory technical bulletins and participate in relevant factory-sponsored training sessions.
- Deliver an exceptional customer experience to promote loyalty.
Performance Metrics
Success in this role is measured by:
- Achieving targeted production levels
- Meeting sales goals
- Maintaining a high Customer Satisfaction Index
Career Advancement Opportunities
Our associates have various pathways for professional growth following success in the Automotive Service Specialist role, including:
- Master-Certified Technician
- Technician Team Leader
- Service Advisor
- Service Management
Qualifications
To be considered for this position, candidates should possess:
- A high school diploma or equivalent
- A minimum of 2 years of experience as an automotive technician
- Formal automotive technical training
- Strong attention to detail
- Excellent organizational and follow-up skills
- A valid in-state driver's license with a clean driving record
Benefits
We offer a comprehensive benefits package that includes:
- 401K
- PAID VACATIONS
- PAID HOLIDAYS
- PAID HEALTH INSURANCE
- PAID TRAINING
- A 5-day work week