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Bilingual Customer Service Reservation Specialist

2 months ago

Hollywood, Florida, United States Inktel Full time

If you are passionate about assisting others, prefer evening hours, and are BILINGUAL, this role could be an excellent fit for you.

As a Customer Service Reservation Specialist at Inktel, you will engage with customers in a proactive and professional manner. Our team members are skilled at connecting with individuals and consistently achieving high performance with the support and training provided by Inktel.

Key Qualifications:

  • Demonstrated commitment to the following values:
  • Service
  • Tenacity
  • Responsibility
  • Integrity
  • Versatility
  • Entrepreneurship
  • Dynamic thinking, high energy, passion, and persistence
  • Willingness to assist and take ownership
  • Empathetic and effective listening abilities
  • Clear verbal communication and proper grammar
  • Positive and enthusiastic demeanor
  • Collaborative team player
  • Results-driven mindset
  • Professional and reliable
  • Curious with a quick learning aptitude
  • Ability to manage multiple tasks efficiently
  • Prior experience in customer service is preferred
  • BILINGUAL (English & Spanish)
Core Responsibilities:
  • Engage proactively and professionally with customers
  • Surpass customer expectations and resolve negative experiences
  • Identify underlying issues and offer solutions
  • Maintain comprehensive product knowledge to provide exceptional service
Position Details:
  • Training Schedule: Monday - Friday 9am-5pm EST for 4-5 weeks
  • Regular Work Schedule: 5 days a week (including 1 weekend day)
  • Compensation: $15.40/hr
  • Bilingual Requirement: Must be proficient in both English & Spanish
Inktel is an Equal Opportunity Employer, committed to diversity and inclusion.

The contractor will not discriminate against employees due to discussions on pay. Employees must maintain confidentiality on compensation information unless required by law.