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Customer Experience Coordinator

2 months ago

Chicago, Illinois, United States Quanterix Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our growing organization. As a key member of our Customer Service/Operations team, you will be responsible for managing customer orders and ensuring high-level customer satisfaction.

Key Responsibilities
  • Review and process complex customer orders, including allocation of stock, order file creation, and ship confirmations.
  • Communicate with customers to provide order acknowledgements, order verification, and rescheduling information.
  • Triage customer inquiries and utilize judgment to resolve issues promptly and professionally.
  • Work with the Commercial and Operations groups to expedite orders when necessary.
  • Utilize Infor Syteline ERP for order processing and identify process changes to improve response time, accuracy, and data reliability.
  • Maintain customer sales order files in ERP and CRM.
Requirements
  • 0-3 years of work experience in customer service or a related field.
  • Bachelor's Degree preferred.
  • Order entry experience (Salesforce or similar) a plus.
  • Multi-lingual preferred, with French a plus.
  • High level of computer literacy required.
  • Strong attention to detail, organizational, and multi-tasking skills.
  • Excellent communication and customer-facing skills.
  • Comfortable in a fast-paced environment, capable of managing multiple priorities simultaneously.
  • Excellent problem-solving skills.
  • Self-motivated, with the ability to work well independently and with others to follow through on assigned tasks.
Why Quanterix?

Quanterix is a company on a mission to change the way healthcare is provided by giving researchers the ability to closely examine the continuum from health to disease. Our revolutionary technology, Simoa, is helping researchers advance the science of precision health.

We offer a competitive compensation package, including a 401(k) plan with an employer match, health, dental, and vision benefits, and a Flexible Spending Account (FSA). We also offer Life, Disability, and Accidental Death & Dismemberment Insurances, Mental Health Care, and generous Maternity & Paternity leave.

Our core values are Accountability, Teamwork, Trust, and Transparency. We are committed to a Diverse and Inclusive workplace and have a Diversity Program with Executive Sponsorship.