Customer Service Representative

4 weeks ago

Chicago, Illinois, United States EXPERIENCE GROUP INC Full time

About The Experience Group:

We are a dynamic company that specializes in transforming real estate assets to meet the demands of modern audiences, elevating their purpose and profitability.

We cater to property ownership across various sectors, including Office, Retail, Hotel, Event Venue, and Multi-Family spaces.

Our innovative cultural programming and astute operational expertise enable us to manage and activate high-performance spaces infused with bold style, setting trends ahead of the curve.

Position Overview:

As a Concierge Associate, you will be responsible for providing exceptional customer service to our clientele, shoppers, and visitors while offering assistance, information, and personalized recommendations.

Your primary objective is to ensure a seamless and enjoyable shopping experience while exceeding customer expectations and enhancing the overall satisfaction of their experience.

This role requires good communication and interpersonal skills, and a passion for delivering outstanding customer experiences.

Key Responsibilities:

  • Customer Service Excellence: Ensure that all concierge services meet or exceed customer expectations by providing assistance, information, and guidance to shoppers and visitors in the following areas:
    • Texting and wayfinding
    • Recommendations and reservations
    • Gift card sales
  • Customer Engagement: Warmly greet and welcome shoppers and visitors, providing information about store locations, product offerings, promotions, and special events
  • Visitor Assistance: Assist shoppers and visitors with inquiries, directions, recommendations, and other requests to enhance their center experience
  • Problem Resolution: Assist in the timely resolution of customer complaints or issues while maintaining a positive, professional, and welcoming atmosphere
  • Collaboration: Work closely with center management, security, housekeeping, and other departments to coordinate activities, address concerns, and enhance overall center operations
  • Promotions and Events: Support promotional activities, events, and special programs to engage visitors and enhance their center experience
  • Maintaining Facilities: Maintain the cleanliness and appearance of the concierge desk and surrounding areas

Qualifications:

  • High school diploma or equivalent required
  • 1-2 years of customer service, hospitality, retail, or related role preferred
  • Good communication and interpersonal skills
  • Familiarity with Microsoft Office Suite and customer service management software
  • Ability to remain calm and composed under pressure and resolve conflicts or difficult situations effectively
  • Flexible schedule, including evenings, weekends, and holidays, as required by center operations
  • Familiarity with local attractions, events, and amenities is a plus

Physical Requirements:

  • Remaining in a stationary position, often standing or sitting for prolonged periods
  • Adjusting or moving objects up to 25 pounds in all directions
  • Walking short to moderate distances frequently
  • Navigating stairs, elevators, and escalators safely

Equal Opportunity Employer:

We are an equal opportunity employer and committed to diversity, equity, and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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