Customer Care Team Lead

3 weeks ago


Pleasant Grove, Utah, United States PURA, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Care Team Lead to join our team at Pura, Inc. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of satisfaction.

Key Responsibilities
  • Provide world-class customer service via email, chat, and phone calls
  • Act as a liaison, providing product and service information and resolving emerging problems with accuracy and efficiency
  • Support customers by identifying and assessing their needs to achieve satisfaction
  • Take the extra mile to engage customers and ensure excellent service standards
  • Make decisions based on knowledge of what is best for both Pura and the customer
  • Execute and maintain special projects given by management
  • Help cultivate a culture of positivity that promotes our company values
Requirements
  • 3+ years of experience in a Customer Support or Management level
  • Proven experience and passion for customer experience improvement
  • Demonstrated ability and self-motivation to excel in a fast-paced environment
  • Excellent communication and presentation skills
  • Fast learner with the ability to manage multiple priorities
About Pura, Inc.

Pura, Inc. is a rapidly growing company that is revolutionizing the way people experience fragrance. We are a human brand that prides ourselves on creating a culture worth talking about. We are looking for talented individuals who share our values and are passionate about delivering exceptional customer service.



  • Pleasant Grove, Utah, United States PURA, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Care Team Lead to join our team at Pura, Inc. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of satisfaction.Key ResponsibilitiesProvide...


  • Pleasant Grove, Utah, United States PURA, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Experience Team Lead to join our team at Pura, Inc. as a key member of our Customer Care Team. The ideal candidate will have a proven track record of delivering exceptional customer service, leading high-performing teams, and driving business growth.Key ResponsibilitiesCustomer Service...


  • Pleasant Grove, Utah, United States PURA, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Pura, Inc. as a key member of our Customer Care department. The ideal candidate will have a proven track record of delivering exceptional customer service, leading high-performing teams, and driving business growth.Key ResponsibilitiesCustomer Service...


  • Pleasant Grove, Utah, United States Pura Full time

    Job DescriptionJob Summary:We are seeking a highly skilled and experienced Customer Experience Team Lead to join our team at Pura. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service, resolving customer complaints, and leading a team of customer support representatives.Key Responsibilities:Customer...


  • Pleasant Grove, Utah, United States Pura Full time

    Job DescriptionOverviewPura is seeking a highly skilled and experienced Customer Experience Team Lead to join our team. As a key member of our Customer Experience department, you will be responsible for leading a team of customer support representatives and ensuring that our customers receive exceptional service.Key ResponsibilitiesTeam Leadership: Lead a...


  • Pleasant Grove, Utah, United States Pura Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Pura. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide...


  • Pleasant Grove, Utah, United States Alianza Full time

    About the RoleWe are seeking an experienced and talented Software Engineering Team Lead to join our engineering team at Alianza. As the face of your team, you will collaborate regularly on interesting challenges with other company functions such as Product, UI/UX, Architecture, DevOps, Support, and other leaders across our organization.The PositionYou will...


  • Pleasant Grove, Utah, United States PURA, Inc. Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Pura, Inc. as a key member of our Customer Care department. As a Customer Service Team Lead, you will be responsible for providing exceptional customer service, resolving customer complaints, and leading a team of customer support representatives.Key...

  • Shift Lead

    1 week ago


    Pleasant Grove, Utah, United States Mo' Bettahs - Pleasant Grove Full time

    Job OverviewMo' Bettahs Meridian North is seeking a skilled Shift Lead to join our team. As a Shift Lead, you will be responsible for ensuring a smooth-running shift, assisting with compliance, and providing exceptional customer service.ResponsibilitiesAssist with ensuring compliance with company standards in all areas of operation.Provide exceptional...


  • Pleasant Grove, Utah, United States PURA, Inc. Full time

    {"title": "Customer Care Expert", "description": "Customer Care ExpertWe are seeking a highly skilled and customer-focused individual to join our Customer Care Team at Pura, Inc. as a Customer Care Expert.About the Role:Act as a liaison between customers and our team, providing product and service information and resolving emerging issues with accuracy and...


  • Pleasant Grove, Utah, United States Omega Innovations Full time

    About Omega InnovationsWe are a family-run company with a strong presence in the heart of Fürth, dedicated to providing innovative patient-specific medicines and therapy products nationwide.Our team of over 350 specialists is committed to delivering comprehensive care to our customers and patients, with a focus on oncological therapy, pharmaceutical home...


  • Pleasant Grove, Utah, United States Cafe Rio Full time

    Job Summary:Cafe Rio is seeking a highly motivated and customer-focused Restaurant Team Member to join our team. As a Restaurant Team Member, you will be responsible for providing exceptional guest service, ensuring a clean and welcoming environment, and working collaboratively with our team to deliver a memorable dining experience.Key Responsibilities:Guest...

  • Therapy Team Manager

    4 weeks ago


    Pleasant Grove, Utah, United States Back@Work Physical Therapy Full time

    Job OpportunityLead a Team of Physical Therapists as Clinic DirectorWe are seeking an experienced and licensed Physical Therapist to lead our team as Clinic Director at Back at Work Physical Therapy. As a leader, you will be responsible for guiding our team of Physical Therapists to provide high-quality care to our patients.Key ResponsibilitiesLead a team of...

  • Restaurant Shift Lead

    2 weeks ago


    Pleasant Grove, Utah, United States Costa Vida Full time

    Job Title: Restaurant Shift LeadHourly Wage: $14-$16/hour plus TipsBenefits:Free Meals + Meal DiscountsSundays offMedical, Dental, Vision, Life AND Accident InsuranceHSA401(k)-matching retirement planSchedule: Part-Time or Full-Time Morning and Evening ShiftsLocation: Pleasant Grove, UTAt Costa Vida, we're passionate about creating a work environment that's...


  • Pleasant Grove, Utah, United States SwimKids Utah Full time

    About SwimKids UtahWe are a leading provider of water safety and survival skills training for children. Our mission is to make a positive impact on the lives of our clients by providing a fun and safe learning environment.We are seeking a highly motivated and experienced Customer Service/Sales Manager to join our team. As a key member of our leadership team,...


  • Pleasant Grove, Utah, United States PURA, Inc. Full time

    Customer Care ExpertThe OpportunityWe are seeking a customer-oriented care expert to join our Customer Care Team at Pura. The ideal candidate will be someone who is genuinely excited to help customers, with a knack for problem-solving, and a patient, empathetic, and communicative approach.Key Responsibilities:Act as a liaison, providing product/services...


  • Pleasant Grove, Utah, United States ASEA Full time

    Job DescriptionA leading global health company, ASEA, is seeking a highly skilled and enthusiastic Diamond Support Account Manager to join our team.About the Role:Provide exceptional customer service and support to top ASEA distributors and customers via inbound and outbound calls.Resolve problems, answer inquiries, and serve as an information source for...


  • Pleasant Grove, Utah, United States PURA, Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Care Team as a Customer Experience Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.Key ResponsibilitiesCustomer Service: Provide...


  • Pleasant Grove, Utah, United States Omega Innovations Full time

    About Omega InnovationsWe are a dynamic and innovative company dedicated to providing comprehensive care to our customers and patients. As a family-run business, we have grown from a traditional pharmacy to a nationwide provider of patient-specific medicines and therapy products.Our TeamWe have over 350 specialists working in areas such as oncological...


  • Pleasant Grove, Utah, United States SwimKids Full time

    About SwimKidsSwimKids Utah is a leading provider of water safety and survival skills training for children. We are committed to delivering exceptional customer service and sales experiences across multiple locations.Job SummaryWe are seeking a highly motivated and experienced Customer Service/Sales Manager to oversee customer service and sales operations...