Customer Service Team Lead

1 week ago

Pleasant Grove, Utah, United States Pura Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Pura. As a key member of our Customer Care team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Provide world-class customer service via email, chat, and phone calls
  • Act as a liaison, providing product and service information and resolving emerging problems with accuracy and efficiency
  • Support customers by identifying and assessing their needs to achieve satisfaction while providing accurate, valid, and complete information
  • Take the extra mile to engage customers and ensure excellent service standards
  • Make decisions based on knowledge of what is best for both Pura and the customer
  • Execute and maintain special projects given by management
  • Help cultivate a culture of positivity that promotes our company values of Human, Uplifting, Simple, and Remarkable
Requirements
  • 3+ years of experience in a Customer Support or Management level
  • Proven experience and passion for customer experience improvement, including operational excellence
  • Demonstrated ability and self-motivation to excel within an environment of continuous change
  • Solid organizational skills and ability to multitask, with solid follow-through to complete resolution
  • Excellent communication and presentation skills; ability to communicate technical and business requirements as well as sharing customer stories and insights
  • Fast learner with demonstrated ability to manage multiple priorities in a fast-paced environment
  • Proficient typing skills (55-70 WPM)
  • Experience with CRM Tools is a plus
About Pura

Pura is a rapidly growing company that is revolutionizing the way people experience fragrance. We partner with brands like Disney, Capri Blue, and Anthropologie to bring original and well-loved fragrances to homes in a modern, convenient, and safe way. We're proud of our human brand and culture, and we're excited to have you join our team

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