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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Customer Care Team at Pura, Inc. as a Customer Care Expert.
About the Role:
- Act as a liaison between customers and our team, providing product and service information and resolving emerging issues with accuracy and efficiency.
- Support customers through various channels, including email, chat, and phone calls, to deliver world-class customer service.
- Provide essential feedback to Customer Care Management on escalation trends, opportunities, and challenges.
- Identify and assess customer needs to achieve satisfaction while providing accurate, valid, and complete information.
- Take the extra mile to engage customers and ensure their satisfaction.
- Troubleshoot and investigate customer complaints when necessary.
- Ensure excellent service standards, respond timely, and efficiently to customer inquiries, and maintain high customer satisfaction while meeting personal and team quotas.
Requirements:
- 3+ years of experience in customer-facing roles, preferably in a similar industry.
- Proven experience and passion for customer experience improvement, including operational excellence.
- Demonstrated ability and self-motivation to excel in a fast-paced environment with continuous change.
- Solid organizational skills and ability to multitask, with a strong follow-through to complete resolution.
- Excellent communication and presentation skills, with the ability to communicate technical and business requirements, as well as share customer stories and insights.
- Fast learner with the demonstrated ability to manage multiple priorities in a fast-paced environment.
- Proficient typing skills (WPM).
- Experience with CRM Tools is a plus.
About Pura, Inc.:
Pura, Inc. is a young and hungry brand that is rapidly becoming a household name around the world. We are a company that married smart-home technology and fragrance diffusers, all controlled by the Pura app. Our mission is to create a luxury fragrance experience in each home that can change moods and brighten days. We partner with leading premium fragrance brands, celebrities, and lifestyle brands in the industry to bring customers' favorite scents to their home with the touch of a button.
What We Offer:
We offer a full-time position with compensation depending on experience. This is a hybrid position, and you must have a private, quiet home space for taking phone calls. We know that each candidate may not meet all the listed requirements, but we encourage you to apply anyway.
Perks and Benefits:
Check out our Founder's story and find out more about our perks and benefits offerings on our website. Explore the latest amazing fragrance launches on Instagram @pura.
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