Customer Experience Specialist

1 week ago


Pleasant Grove, Utah, United States PURA, Inc. Full time
Customer Care Expert

The Opportunity

We are seeking a customer-oriented care expert to join our Customer Care Team at Pura. The ideal candidate will be someone who is genuinely excited to help customers, with a knack for problem-solving, and a patient, empathetic, and communicative approach.

Key Responsibilities:
  • Act as a liaison, providing product/services information and resolving emerging problems with accuracy and efficiency.
  • Support customers through world-class customer service via email, chat, and phone calls.
  • Provide essential feedback on escalation trends, opportunities, and challenges to Customer Care Management.
  • Identify and assess customers' needs to achieve satisfaction while providing accurate, valid, and complete information.
  • Take the extra mile to engage customers.
  • Troubleshoot and investigate when necessary to resolve customer complaints.
  • Ensure excellent service standards, respond timely and efficiently to customer inquiries, and maintain high customer satisfaction while meeting personal and team quotas.
Requirements:
  • 3+ years of experience preferred.
  • Proven experience and passion for customer experience improvement, including operational excellence.
  • Demonstrated ability and self-motivation to excel within an environment of continuous change.
  • Solid organizational skills and the ability to multitask, with solid follow-through to complete resolution.
  • Excellent communication and presentation skills; ability to communicate technical and business requirements as well as share customer stories and insights.
  • Fast learner with the demonstrated ability to manage multiple priorities in a fast-paced environment.
  • Proficient typing skills (WPM).
  • Experience with CRM Tools is a plus.

This is a full-time, hybrid position located in Pleasant Grove, UT, with compensation depending on experience. A private, quiet home space is required for taking phone calls.

We encourage candidates who may not meet all the listed requirements to apply.



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