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Customer Experience Team Lead

2 months ago

Pleasant Grove, Utah, United States Pura Full time
Job Description

Overview

Pura is seeking a highly skilled and experienced Customer Experience Team Lead to join our team. As a key member of our Customer Experience department, you will be responsible for leading a team of customer support representatives and ensuring that our customers receive exceptional service.

Key Responsibilities

  • Team Leadership: Lead a team of customer support representatives and provide guidance and support to ensure they have the tools and resources needed to succeed.
  • Customer Experience: Ensure that our customers receive exceptional service and that their issues are resolved in a timely and efficient manner.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.
  • Communication: Communicate effectively with customers, team members, and other stakeholders to ensure that issues are resolved and that our customers are satisfied.
  • Training and Development: Provide training and development opportunities to team members to ensure they have the skills and knowledge needed to succeed.

Requirements

  • Experience: 3+ years of experience in a customer support or management role.
  • Skills: Excellent communication and problem-solving skills, ability to lead and motivate a team, and experience with process improvement and training and development.
  • Education: Bachelor's degree in a related field.

About Pura

Pura is a rapidly growing company that is dedicated to providing exceptional customer service and creating a positive customer experience. We are looking for a highly skilled and experienced Customer Experience Team Lead to join our team and help us achieve our goals.