Referral Coordinator, Gentilly Clinic

22 hours ago


New Orleans, Louisiana, United States ChenMed Full time

Transforming Healthcare for Seniors

ChenMed is a family-owned and physician-led healthcare organization that is changing the lives of seniors and their families. We are seeking a highly skilled and compassionate Referral Coordinator to join our team.

Key Responsibilities:

  • Serve as the primary point of contact for incoming and outgoing patient referrals, ensuring timely processing and assignment to appropriate providers.
  • Facilitate communication, collaboration, and coordination of care, coordinating appointments, referrals, and transitions of care between primary care, specialists, hospitals, and other healthcare settings.
  • Schedule patients utilizing coordinated provider lists, make necessary arrangements, and notify patients of appointment information.
  • Use web-based insurance platforms to generate referral authorizations and ensure seamless transitions and continuity of care.
  • Effectively communicate physicians' needs or outstanding items to patients and follow up on referrals to ensure completion.
  • Provide extraordinary customer service to all internal and external customers, addressing referral-related phone calls and completing phone messages in a timely manner.

Requirements:

  • High school diploma or equivalent required.
  • A minimum of 1 year of referral experience in a healthcare setting required.
  • Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
  • Medical Assistant certification preferred.

About ChenMed:

ChenMed is a rapidly growing healthcare organization that is transforming the way healthcare is delivered to seniors. We are committed to improving the health and well-being of our patients and providing a supportive and inclusive work environment for our employees.


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