Clinical Pharmacy Specialist
4 weeks ago
As a Clinical Pharmacy Specialist at Amazon Pharmacy, you will be the main source of clinical knowledge for our customers and for the Customer Care team. You will act as the customer-facing pharmacist and provide exceptional customer service.
You will be responsible for speaking with customers over the phone and via email about clinical issues, including drug interactions, adverse drug reactions, and new medication counseling. You will also research and complete customer requests via Zendesk tickets and investigate potential Quality Related Events and PHI breaches.
Key responsibilities include speaking with customers, addressing clinical complaints, and maintaining an advanced understanding of all PillPack and Amazon Pharmacy's policies and procedures as well as products and services.
Basic qualifications include an active Registered Pharmacist license with the NH Board of Pharmacy, strong interpersonal skills, and the ability to apply clinical knowledge to customer situations in real time.
Preferred qualifications include 1+ years of experience in a retail or mail order pharmacy setting and an active Pharmacist license with the HI Board of Pharmacy.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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