Clinical Customer Care Pharmacist

1 week ago


Manchester, New Hampshire, United States Amazon Full time

Job Summary: We are seeking a highly skilled Clinical Customer Care Pharmacist to join our team at Amazon Pharmacy. As a Clinical Customer Care Pharmacist, you will be the main source of clinical knowledge for our customers and the Customer Care team.

Key Responsibilities:

  • Provide clinical guidance to customers over the phone and via email on issues such as drug interactions, adverse drug reactions, and new medication counseling.
  • Support Customer Care and Clinical Customer Care phone agents with clinical questions.
  • Research and complete customer requests via Zendesk tickets.
  • Investigate and report potential Quality Related Events and PHI breaches.
  • Recommend OTC products for customers.
  • Maintain an advanced understanding of all PillPack and Amazon Pharmacy's policies and procedures.
  • Maintain confidentiality of all customer information.

Requirements:

  • Active Registered Pharmacist license with the NH Board of Pharmacy.
  • Strong interpersonal skills and ability to apply clinical knowledge to customer situations.
  • Ability to work autonomously and proactively identify areas for improvement.
  • Doctor of Pharmacy (PharmD) degree or equivalent.

Preferred Qualifications:

  • 1+ years experience in a retail or mail order pharmacy setting.


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